Warehouse Operations Manager

The Operations Manager will be responsible for planning and managing logistics, warehouse, transportation, and customer service of multiple units present in three Towns. You will work closely with various departments, including HR, finance, and IT, to support staff development, improve processes, and drive business performance. Your primary goal will be to maximize processes and procedures to deliver the highest customer service at optimum cost. Your key responsibilities will include streamlining operations to ensure that company resources are used efficiently and effectively to achieve strategic goals. You will be involved in developing and implementing operational procedures and policies, analyzing and improving organizational processes, and strategizing process improvements. Additionally, you will manage quality assurance programs to ensure timely delivery of goods meeting quality standards and implement best practices for inventory control. As the Operations Manager, you will be responsible for people management, including supervising, hiring, and training employees, addressing employee concerns, and supporting staff development. You will provide training and development opportunities for team members, conduct regular performance reviews, and offer feedback. Moreover, you will manage budgets and forecasts, prepare and analyze financial reports, and identify cost-cutting opportunities. Your strategic planning skills will be crucial in anticipating and tracking operational and tactical risks, providing strategic solutions, and collaborating with the principal company and sales teams to set and meet goals. You will also maintain strong relationships with customers, clients, and vendors to ensure their requirements are met, promptly address and resolve any issues or concerns, and provide periodic updates. Ensuring compliance with all relevant laws and regulations related to warehousing and transportation, implementing safety protocols to maintain a safe working environment, and conducting regular audits and inspections to uphold high operational standards will be part of your role. The ideal candidate will have proven working experience as a Logistics Manager, a record of successful distribution and logistics management, demonstrable leadership abilities, proficiency in standard logistics software, excellent analytical and organizational skills, the capacity to work independently on multiple projects, a Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field, and good communication skills. This position is based in Madurai, and your key deliverables will focus on customer service, operating costs, revenue generation, quality maintenance, and compliance with regulations.,