Walkin drive For "S&F - Order Management" at Mysore on 12th Sep 25

Walkin drive for "S&F - Order Management at Mysore on 12th Sep 2025

Greeting from Infosys BPM Ltd.,

12th Sep 2025

Note:

https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223310

Interview Information:

• Interview Date:12th Sep 2025

• Interview Time:

  09:30 Am till 12:30 Pm

Interview Venue -

Infosys BPM limited, Gate 2 in Mysore, Karnataka, India is No. 350, Hebbal Electronics City, Hootagalli, Mysuru, Karnataka 570027

Documents to Carry:

• Please carry 2 set of updated CV(Hard Copy).
• Please carry Face Mask**.
• Mandatory to carry PAN Card or Passport for Identity proof.

NOTE: Candidates Needs to bring Pan card without fail for Assessment.

Interview Information:

• Interview Date: 12th Sep 25.

• Reporting Time: 09:30 AM till 11:00 AM

• Round 1 - Aptitude Assessment (10:00 AM to 12:00 PM)

• Round 2 - Ops Screening Face to Face interview (12:30 PM to 04:00 PM)

• Note - Post 11:30 AM (entry not allowed)

• Job Location: Mysore

• Qualification: Any Graduate

• Shifts:

  Australia/New Zealand

• Notice Period: Immediate joiners to 30days

Key Responsibilities:

• Order Management: Manage and resolve customer inquiries related to orders, including tracking, shipping, and delivery issues
• Customer Service: Provide exceptional customer service via phone, email and chat, ensuring timely and accurate resolutions to customer queries
• Order Tracking and Resolution: Investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.
• Communication: Communicate with internal team, such as warehouse and shipping to resolve order-related issues
• Problem Solving: Analyze and resolve complex customer complaints, escalating issues to management as necessary
• Process Improvement: Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency
• Data Entry and Record-Keeping: Accurately enter orders from Customer Order Form

Requirements:

1. Experience: 1-2 years of customer service experience, preferably in Order Management

2. Skills:

a. Excellent communication skills, problem solving and analytical skills

b. Strong attention to detail and ability to multitask

c. Proficiency in Microsoft Office

d. Ability to work in a fast-paced environment and adapt to changing priorities

3. Language: Fluency in English (written and verbal) is required

Regards,

Infosys BPM Recruitment team