3 - 4 years
0 Lacs
Posted:2 weeks ago|
Platform:
On-site
Full Time
Greeting from Infosys BPM Ltd.,
Please mention Candidate ID on top of the Resume
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223323
Should have expert knowledge and working experience in Quoting Process, preferably in IT Support industry.
• Knowledge on concepts like Pricing, Discounts, Gross Margin, Purchase Order
• Good understanding on who is a Vendor, Seller, Buyer, Customer etc.
• Provide subject matter expertise for complex issues.
• Build training curriculum & Work Instructions.
• Identify and communicate insights on the process/domain decisions and share opportunities for continuous process improvement
• Use existing knowledge base to provide a customer facing root cause assessment.
3-4 years of experience in a BPO environment.
• Any bachelors degree.
• Very good knowledge on MS Excel
• Must have hands-on experience in working on Quotations process, Service Contract Renewal process
Very good understanding on processes like, Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc.
• Problem solving and analytical skills.
• Customer / Client facing experience would be handy.
Good understanding on Quotations Management process. Quote to Order.
• Clear written & oral communication skills with internal customers.
• Sound analytical & interpersonal skills
• Strong troubleshooting and diagnosis skills
• Training experience will be handy.
• Experience in creating knowledge base would be an advantage
Infosys BPM
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