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WNS Holdings
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Bangalore Walk in Operations

Bangalore Walk in Operations

WNS Holdings

1 - 4 years

2 - 6 Lacs

Bengaluru Bangalaore

Posted:2 days ago| Platform:

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Skills Required

computer application financial services life insurance claims processing banking financial services standard operating procedures auditing business development internal audit sales business process management operational excellence finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

WNS (Holdings) Limited (NYSEWNS) , is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.
.

Answer incoming calls and respond to customer queries

Research and resolve customer issues using the tools and applications provided

Identify and escalate issues to supervisors wherever necessary

Document all calls as per the standard operating procedures

Follow up on customer calls wherever necessary

Identify and escalate to management any deviations observed in the call trends

Maintain expected Quality Targets

Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met

Meet internal Production, Utilization and Productivity target Qualifications

Graduate from a recognized university

Proficient in computer applications

Knowledge of customer service practices

Excellent listening, verbal and written communication skills

Good logical, analytical and problem solving abilities

Attention to detail and accuracy

Good interpersonal skills and strong client focus

Ability to communicate clearly, concisely and effectively

Life insurance/claims processing knowledge preferred

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WNS Holdings

Business Process Management (BPM)

Mumbai

45,000 Employees

331 Jobs

Key People

Keshav Murugesh

CEO
Ameet R. Kakkad

CFO
Rohit S. Sinha

COO
Dinesh S. Satyam

Chief HR Officer

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Bangalore Walk in Operations