Walk-In Drive For International voice and non-voice

Firstsource

0 - 2 years

0 - 3 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Voice Process Customer Service International Call Center Inbound Calls Outbound Process Voice Support Inbound Voice Process Customer Support CSE Bpo Voice Customer Care International Voice Us Voice Process International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Handle
inbound or outbound international calls from customers
.
Resolve customer queries, issues, and complaints efficiently and professionally.
Maintain customer satisfaction by providing accurate and timely information.
Follow standard operating procedures (SOPs) and scripts during calls.
Document call details and maintain records in the CRM system.
Upsell or cross-sell services/products when required (if part of a sales process).
Meet performance targets such as call quality, call handling time, and customer satisfaction.

Respond to customer
queries via email, chat, or ticketing systems
.
Handle back-office tasks such as data entry, order processing, or form verification.
Review, analyze, and resolve issues following process guidelines.
Ensure timely and accurate responses while maintaining high quality standards.
Coordinate with internal teams to resolve customer issues when needed.
Maintain confidentiality and data security at all times.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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