Walk In Drive For Customer Service Officer

Job Description

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the companys products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 4. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 5. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills