Voip Support Engineer

Cyara

2 - 5 years

4 - 8 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

customer support voip vendor management sip

Work Mode

Hybrid

Job Type

Full Time

Job Description

Responsibilities:

The Experience You Have:

2 years previous experience supporting at least one or more types of voice application product such as a VoIP product, IVR product, Genesys, Avaya, Cisco, or Nortel PBXs
Knowledge and experience with support of SIP VoIP, H323 VoIP and ISDN signaling systems
Knowledge of network fundamentals and protocols
Knowledge and understanding Web technologies
Understanding of CTI
Experience working in support in a software company
Experience tracing calls using application logs, Wireshark traces, carrier traces
Web API & shell scripting experience
Must have good analytical and troubleshooting skills
Must have good verbal and written communication skills
Nice to have:
Database knowledge and experience with MS SQL server 2016 or later with running executing queries and using SQL Management Studio
Support experience with Windows Server 2012 and later
Windows server administration/implementation
Knowledge of Docker Technology
Knowledge and experience with VMWare
Knowledge and experience working with Elasticsearch, Sumologic, Splunk
Experience debugging web pages using common Browser types such as IE, Firefox, Chrome etc
Knowledge of JQuery, Javascript, HTML

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