VoIP Engineer L2/L3

Job Title: VoIP L3 Enginee

Experience: 6-7+ years in Cisco Collaboration (L3 support) with proactive in identifying,

investigating and resolving technical incidents and problems and restoring services to clients by

managing incidents to resolution. The VOIP Engineer (L3) focuses on third line support for high

complexity incidents. He must be Subject matter expert in IPT

Purpose & Accountabilities:

Should be able to understand LAN & WAN terminology and should be able to correlate their

impact on VOIP and Video segments

Support to VOIP Cluster components with hands on experience on configuration &

administration of

Cisco Call Manager

Unity Connection Servers

Cisco Voice Gateway

UCS server, CIMC and Esxi knowledge

Configuration and supporting VOIP implementation at remote sites

Validation of VOIP implementation documents like site readiness, LLD

Validation of Bill of Materials

Should be proactive to identify security vulnerabilities and provide a fix

Should have good hands-on experience on IOS upgrade /Firmware upgrades

Configuration and supporting QoS & Packet analysis

Configuration and support Switching, VLAN, Ether channel, HSRP

Good Troubleshooting Call Manager, Voice Gateway, On Net Calling Issues

Support VOIP analysis and reporting to achieve savings

Manage medium-to-high priority projects in VOIP

Support configuration & administration Cisco Call Manager, Unity Connection Servers

Should be expert in CSS, Partition, route pattern, Unity connection, UCS server, CIMC and

Esxi, Dial peers, Certificate renew, maintenance work.

Should be expert Voice Gateway configuration and implementation (Hardware refresh)

UCS server configuration & implementation (Hardware Refresh)

Should have hands on experience for application server backup and restore

Design & implementation of Voice equipment

Must have good implementation knowledge of SIP & H323

Should have good knowledge about cloud Telephony

Should be an escalation point for complex and critical issues

Self-initiatives for the continuous improvement in Voice area

Good Communication skills and ability to coordinate with global stakeholders

Should have hands on experience for call manager /cluster upgrade

Subject matter expert in VoIP area

Need to handle all escalations, critical issues

Key Skills:

• Knowledge about CISCO VOIP, configuration and troubleshooting
• Understanding of WAN, LAN terminology
• Communication skills (both verbal and written)
• Switching
• Cabling standards
• Scripting knowledge
• VMWare & Windows

Key Relationships:

• Collaborate with Team members
• Stakeholder management & interactions.

Experience:

• Minimum years of work experience preferred: 6 to 7 years
• Other work requirements: Might have to work in shifts (Morning / General / Second Shift)

Needs to attend calls in US morning

• Licenses and certifications: Professional Certification - CCNA Voice is a must, CCNP Voice

(Preferred)

• Scripting knowledge

Education:

• Any Graduate (Applicable for GIT)
• CCNA Voice Certified (Must) & CCNP Voice (Preferred)