Voice VoIP NOC Engineer

Job Title:

Experience Required:

Location:

Budget:

Joining Timeline:

Work Environment:

Interview Process

• Face-to-Face Interview (at Pune location)
• Virtual Interview (if required)
  

Position Overview

Key Responsibilities

• Provide first-level support for voice and telecom-related issues, including VoIP, TDM, and call routing systems.
• Handle service issues related to 8YY, 8XX, and 1+ telecom services.
• Troubleshoot technical problems and escalate unresolved issues appropriately.
• Monitor network alarms and take prompt action based on defined escalation procedures.
• Detect and manage telecom fraud in alignment with security protocols.
• Maintain accurate records in the support ticketing system.
• Coordinate with cross-functional teams to ensure timely issue resolution.
• Deliver high-quality communication with internal teams and external stakeholders.
• Stay informed about evolving telecom technologies to provide effective support.
• Contribute to the development of documentation and process improvements.
  

Required Qualifications

• Graduate in any discipline (technical or related field preferred).
• 1 to 5 years of relevant experience in NOC, telecom, or technical support roles.
• Solid understanding of VoIP and TDM technologies.
• Strong troubleshooting and analytical skills.
• Proficient in SIP troubleshooting tools such as Wireshark or similar applications.
• Excellent verbal and written communication skills with a neutral accent.
• Comfortable working in night shifts and rotational shifts as per global business needs.
• Must be willing to commit to a 2-year service agreement.
  

Preferred Skills

• Experience in SIP-based telecom environments with exposure to CDR and trace analysis.
• Understanding of wholesale telecom product offerings.
• Familiarity with call center metrics and performance standards.
  

Additional Requirements

• Candidates must be based in Pune and available for in-person interviews.
• Flexibility during peak work periods is expected.
• Strong interpersonal skills and the ability to work well in a team environment.