Voice support

Artech Infosystems Private Limited

0 years

1 - 2 Lacs

hyderabad telangana india

Posted:11 hours ago| Platform: Foundit logo

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Skills Required

voice processing customer support technical troubleshooting call handling problem solving active listening documentation skills time management software proficiency team collaboration

Work Mode

On-site

Job Description

Description

This role is for freshers/entry-level candidates who are looking to start their career in customer support. As a Voice Support representative, you will be the first point of contact for our customers, addressing their queries and providing solutions to their issues.

Responsibilities

Provide exceptional voice support to customers through phone calls.
Resolve customer issues and inquiries in a timely and efficient manner.
Maintain a high level of customer satisfaction by delivering quality service.
Document customer interactions and feedback accurately in the system.
Collaborate with team members and other departments to improve service delivery.
Adhere to company policies and procedures at all times.

Skills and Qualifications

Excellent verbal communication skills in English.
Strong problem-solving abilities and a customer-oriented mindset.
Basic computer skills and familiarity with MS Office applications.
Ability to work in a fast-paced environment and handle multiple tasks.
Good listening skills and the ability to empathize with customers.
Willingness to learn and adapt to new technologies and processes.

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