voice process

Position: Voice Process Associate
Department: Sales / Pre-Sales
Location: Coimbatore
Work Mode: Office
Experience: 1–3 Years (Real estate preferred, but not mandatory)

Role Overview

The Voice Process Associate will manage inbound and outbound calls for lead verification, customer engagement, and site-visit scheduling. The role requires strong communication and persuasion skills to convert leads into site visits and support the sales team.

Key Responsibilities

Lead Verification

• Call newly generated leads from social media, portals, referrals, and events.
• Verify customer details and buying intent.
• Understand requirements (budget, preferred location, type of property).
• Qualify leads and update CRM.

Customer Communication

• Explain project details clearly — pricing, amenities, location, benefits.
• Handle customer doubts professionally and build rapport.
• Share brochures, videos, and project location links when needed.

Site Visit Coordination

• Convert qualified leads into confirmed site visits.
• Schedule appointments with customers and sales executives.
• Send SMS/WhatsApp confirmation and reminders.
• Coordinate with the sales team for smooth visit flow.

Follow-Up Management

• Follow up with warm leads regularly.
• Nurture cold leads with offers, updates, and project news.
• Maintain a structured follow-up cycle.

Reporting

• Maintain call logs, follow-up notes, and site-visit data.
• Share daily & weekly reports with team leader/manager.
• Track conversions from lead → visit → booking.

Required Skills

• Good communication in Tamil & English.
• Telecalling or customer service experience.
• Strong persuasion and listening skills.
• Ability to handle objections smoothly.
• Basic computer skills + CRM usage.

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month