Voice & Non-Voice Call Center Agent

0 - 31 years

1 - 5 Lacs

Posted:16 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

🚀 Job Description: Voice & Non-Voice Call Center Executive Company: R Life Advisory Services Pvt. Ltd. Location: Ambegaon Employment Type: Full-Time Reports To: Team Lead / Operations Manager Salary: ₹2.5 LPA – ₹4.5 LPA + Incentives (based on performances) Experience: 0–3 years (Freshers welcome!) --- 🎯 Who We Are: R Life Advisory Services is a fast-growing BPO specializing in insurance, financial advisory, and customer lifecycle management for top-tier BFSI clients. We’re looking for sharp, empathetic, and tech-savvy execs to deliver exceptional CX across voice & non-voice channels. --- 💼 Job Role: ✅ Voice Executive (Call Handling): - Handle inbound/outbound calls for policy queries, claims, renewals, and upselling - Maintain high FCR (First Call Resolution) & CSAT scores - Follow scripts + adapt tone per customer mood - Log call details accurately in CRM - Handle objections professionally & escalate when needed ✅ Non-Voice Executive : - Manage live chat, WhatsApp, email, or SMS support - Respond to policy, billing, or product queries with clear, concise replies - Prioritize tickets based on urgency & SLA - Maintain chat etiquette + brand voice - Escalate complex issues to senior agents or supervisors --- ✨ Skills Required: - Fluent in English + Hindi (local language a plus) - Customer-centric mindset + patience under pressure - Ability to multitask + work in shifts - Freshers with good communication skills = welcome! --- 🎁 Perks & Benefits: - Monthly incentives + performance bonuses - Shift allowances + meal subsidies - Health insurance + paid leaves - Career growth path (Team Lead → Supervisor → QA → Trainer) - Fun team environment + monthly rewards & recognition

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