Voice & Accent Trainer

Role & responsibilities

• Conduct Voice & Accent (V&A) training sessions for new hires and existing employees.
• Deliver neutralization techniques and help participants develop global English communication skills.
• Evaluate trainees' pronunciation, intonation, grammar, fluency, and comprehension abilities.
• Facilitate communication skills enhancement programs including grammar, listening, and conversation flow.
• Create, revise, and maintain training content, lesson plans, and evaluation tools.
• Work closely with Recruitment and Operations to identify training needs and conduct refresher or upskilling programs.
• Maintain accurate assessment records, provide feedback and improvement plans for underperformers.
• Use audio-visual tools, role-plays, and real-life scenarios to make training sessions engaging and practical.
• Provide train-the-trainer support and mentorship for peer trainers if needed.
• Partner with Quality and Operations to track post-training performance and ROI of training.

Preferred candidate profile

• Excellent spoken and written English with a neutral or global accent.

• Strong knowledge of phonetics, intonation, syllable stress, and articulation techniques.

• Proven ability to teach grammar, fluency, voice clarity, and business communication.

• Ability to assess and adapt to diverse learning styles and paces.

• Familiarity with international customer service standards (US/UK/AU accents preferred).

• Effective classroom facilitation, coaching, and presentation skills.

• Basic understanding of customer service KPIs and call audits.