VNA Trainer

As a Voice & Accent Trainer, your role involves delivering voice and accent training for new hires and existing employees supporting international processes. You will conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Your responsibility will include developing and updating training modules tailored to international customer service standards. Additionally, you will perform regular communication audits and provide floor support/coaching based on training needs. Collaboration with operations, quality, and L&D teams is crucial to identify communication-related gaps and address them through structured interventions. You will also conduct refresher and upskilling sessions to maintain high communication standards. **Key Responsibilities:** - Deliver voice and accent training for new hires and existing employees - Conduct assessments and provide actionable feedback - Develop and update training modules for international customer service standards - Perform communication audits and provide floor support/coaching - Collaborate with operations, quality, and L&D teams to address communication-related gaps - Conduct refresher and upskilling sessions **Qualifications Required:** - 13 years of experience as a Voice & Accent Trainer in an International BPO,