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VNA Trainer

VNA Trainer

Cogenthub

1 - 5 years

4 - 5 Lacs

Kolkata

Posted:3 days ago| Platform:

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Skills Required

Soft Skills Training Accent Training English Language Training VNA

Work Mode

Work from Office

Job Type

Full Time

Job Description

VnA Trainer Key Requirements Collaborate with the advisors to reduce MTI and address grammatical issues. Conduct soft skills and customer experience training sessions as needed for the advisors. Measure training efficacy through pre- and post-assessments to track communication skill improvements. Use customer feedback to evaluate CSAT/customer experience sessions efficacy. Leverage QA Monform parameters to assess communication skills; if unavailable, integrate relevant metrics into campaigns with internal quality auditors. Analyze DSAT calls and design targeted intervention sessions to drive performance improvement. Proficient in PowerPoint and Excel for content creation, reporting, and data analysis. Strong presentation skills required for final in-office presentation round (following a virtual PI round, if applicable). Eligibility Criteria 1-5 years of international experience. Should be willing to WFO Immediate joiner Contact HR Faraz - 9831240055

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Cogenthub

www.cogenthub.com

Outsourcing and Offshoring Consulting

London Kolkata

1001-5000 Employees

41 Jobs

Key People

Jessica Lin

CEO
Michael Chen

CTO
Samantha Lee

COO

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VNA Trainer

Experience & Salary

Skills Required

Work Mode

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Job Description

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VNA Trainer

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