13.0 - 17.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for providing voice and accent training to new hires and current employees who are involved in international processes. Your main tasks will include conducting assessments, offering constructive feedback to enhance language skills, pronunciation, and accent. It will be crucial for you to develop and revise training modules that are customized to meet international customer service standards. Additionally, you will be expected to carry out communication audits regularly and provide on-the-floor support and coaching based on the identified training requirements. In this role, you will collaborate closely with operations, quality, and Learning & Development (L&D) teams to pinpoint communication gaps and implement targeted interventions to address them effectively. You will also need to conduct refresher and upskilling sessions to ensure that high communication standards are consistently maintained within the organization. The ideal candidate must possess a minimum of 13 years of experience working as a Voice & Accent Trainer in an International Business Process Outsourcing (BPO) environment. This experience is mandatory to be considered for this position.,

Posted 1 week ago

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