13.0 - 17.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Voice & Accent Trainer, your role involves delivering voice and accent training for new hires and existing employees supporting international processes. You will conduct assessments and provide actionable feedback to improve language, pronunciation, and accent. Your responsibility will include developing and updating training modules tailored to international customer service standards. Additionally, you will perform regular communication audits and provide floor support/coaching based on training needs. Collaboration with operations, quality, and L&D teams is crucial to identify communication-related gaps and address them through structured interventions. You will also conduct refreshe...

Posted 1 month ago

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VNA Trainer TELUS Digital -

13.0 - 17.0 years

0 Lacs

noida, uttar pradesh

On-site

You will be responsible for providing voice and accent training to new hires and current employees who are involved in international processes. Your main tasks will include conducting assessments, offering constructive feedback to enhance language skills, pronunciation, and accent. It will be crucial for you to develop and revise training modules that are customized to meet international customer service standards. Additionally, you will be expected to carry out communication audits regularly and provide on-the-floor support and coaching based on the identified training requirements. In this role, you will collaborate closely with operations, quality, and Learning & Development (L&D) teams t...

Posted 3 months ago

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