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VnA -Spanish Professional

VnA -Spanish Professional

Amh Services

3 - 5 years

3 - 7 Lacs

Gurugram

Posted:3 hours ago| Platform:

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Skills Required

Training RCA Language training Manager Quality Assurance Linguistics Spanish Customer engagement SLAS Monitoring Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Conduct comprehensive training sessions on Spanish voice modulation, accent neutralization, pronunciation, fluency, and grammar.

Provide coaching on regional accents and cultural nuances to ensure effective communication with Spanish-speaking clients and candidates.

Train & support agents to handle professional conversations in neutral, clear, and culturally appropriate Spanish.

Design, develop, and continuously update Spanish V&A training modules tailored to organizational needs and industry standards.

Create content that includes listening exercises, speech drills, role plays, and real-time call simulations.

Provide one-on-one or group coaching sessions based on performance observations or post-training needs.

Offer constructive feedback to improve voice clarity, intonation, sentence structure, and customer engagement in Spanish.

Conduct pre-assessments to evaluate Spanish language proficiency and training readiness.

Identify skill gaps through audits, live monitoring, and manager feedback to recommend targeted interventions

Audit Spanish-language candidate/recruiter interactions to ensure adherence to language quality standards and communication SLAs.

Partner with QA and TA teams to align training content with real-world communication challenges

Track learner progress through assessments, mock calls, and evaluations.

Share detailed reports with stakeholders on training outcomes, improvement areas, and readiness

Participate in calibration sessions with QA and TA teams to align communication evaluation standards.

Maintain consistency in Spanish voice quality assessments across the team.

Act as a bilingual support resource during high-volume periods, helping agents or recruiters manage Spanish interactions effectively.

Translate training materials or communication guidelines when needed

Incorporate key soft skills such as empathy, tone modulation, and active listening into V&A training sessions.

Train on handling objections, closing conversations professionally, and creating positive candidate/customer experiences in Spanish

Stay updated on trends in Spanish linguistics, global Spanish dialects, and evolving communication practices.

Engage in professional development and certification programs related to V&A and Spanish language instruction.

Collaborate with team members to elevate communication standards and drive consistent performance aligned with quality expectations.

Conduct audits of recruiter interactions to identify Spanish language-related errors and coach toward a zero-defect communication culture.

Stay current with best practices in Spanish language training, cultural nuances, and industry standards through continuous professional development.

Utilize strong interpersonal and bilingual communication skills to build effective relationships with recruiters and internal stakeholders.

Apply strategic thinking and informed decision-making to develop actionable V&A coaching plans that enhance communication quality and support organizational objectives.

Promptly and thoroughly responds to audit requests, findings, and related communications to ensure smooth and effective quality assurance processes.

Efficiently manages multiple audit tasks and quality evaluations simultaneously, delivering results on time without compromising accuracy or attention to detail.

Maintains 100% adherence to deadlines for quality reports, audits, and process assessments, ensuring full compliance with SLAs and organizational standards

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VnA -Spanish Professional