Virtual Walk-in - International Chat & Email Customer Support

NTT DATA, Inc.

1 - 5 years

3 - 5 Lacs

chennai coimbatore

Posted:3 weeks ago| Platform:

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Skills Required

blended process cross selling chat support international chat process chat process communication skills upselling typing skills retention voice email process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidates,

Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
Ensuring customer satisfaction and striving to meet service standards. Providing Outstanding customer service
Processing and logging incoming chats/emails into the CRM system.
Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services, and processes performed by the team.
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
Analyze and clear inquiries of the Team and address them appropriately. Reaching out to various stakeholders for any further inquiries.
Coordinating training and mentoring activities for new team members.
Maintaining confidentiality of information.
Performing other duties as the need arises.

Required Skills for this role include:

Candidate should have a minimum of 1-5 years of experience in Voice/Chat support that required you to work regularly scheduled shifts.
Possesses excellent verbal and written communication skills
12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
Typing speed of 35 wpm.
Ready to work complete night shifts

Intrested Candidates please use the below link to join the Virtual walk-in,

Microsoft Teams

Join the meeting now

Meeting ID: 215 186 892 579 4

Passcode: qg62QP6e

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