Virtual Relationship Officer

Virtual Relationship Officer (COP Officer) Location: New Town, Kolkata (Work From Office) Job Purpose: To act as a single point of contact for assigned customers of HDFC Bank via phone or digital platforms, ensuring deepening of the relationship through cross-selling, servicing, and providing seamless banking experience remotely. Key Responsibilities: 📞 Customer Relationship Management Manage a portfolio of a number of mapped customers. Establish strong rapport with customers via regular interactions (calls, emails, digital platforms). Address customer queries related to banking products, transactions, and services in a prompt and professional manner. 💼 Sales & Cross-Selling Achieve assigned targets in terms of product penetration, account activation, and revenue generation. Cross-sell banking products like FD, RD, Loans, Credit Cards, Insurance, and Investment Products based on customer profile. Promote usage of digital banking channels to drive business and convenience. 🔄 Service Delivery Ensure high levels of customer satisfaction through prompt service. Follow up on service requests, complaints, and escalations until closure. Maintain accurate records of conversations, transactions, and follow-ups in CRM systems. 📊 Reporting & Compliance Adhere to daily calling norms, productivity metrics, and KYC/AML guidelines. Submit MIS and reports to management as required. Stay updated with HDFC Bank policies, regulatory changes, and market trends. Key Skills & Competencies: Excellent verbal and written communication skills. Strong customer orientation and interpersonal abilities. Basic understanding of banking products and financial services. Target-driven with a problem-solving mindset. Tech-savvy; comfort with CRM tools and digital platforms. Qualifications & Experience: Education: Graduate in any discipline (MBA/PGDM preferred but not mandatory). Experience: 0–3 years in banking, financial services, tele-sales, or relationship management. Other Details: Employment Type: Full-time Compensation: 17-24K (Fixed + Performance-based incentives)