Current Account Executive

Job Title: Banking Officer Department: Branch Banking Location:Kurla, Mumbai Reporting To: Branch Manager Company: AU Small Finance Bank Job Purpose: The Banking Officer will be responsible for enhancing customer experience, increasing customer base, and cross-selling bank products. The role demands a mix of customer servicing, sales, and operations. Key Responsibilities: Customer Service & Relationship Management   Provide high-quality service to existing customers.   Address walk-in customer queries and requests promptly.   Ensure customer satisfaction through effective communication and issue resolution.   Promote digital banking solutions to customers. Sales & Business Development   Identify and acquire new customers for CASA (Current Account/Savings Account), FD/RD, and other retail products.   Cross-sell third-party products such as insurance, mutual funds, etc.   Meet assigned targets on new customer acquisition, product penetration, and revenue generation. Operations & Compliance   Ensure timely processing of account opening, KYC updates, and other transactions.   Maintain up-to-date documentation and compliance with RBI and bank guidelines.   Participate in audits and ensure adherence to all operational and compliance norms. Key Performance Indicators (KPIs):   Number of new CASA accounts opened.   Cross-sell ratio (insurance, loans, mutual funds).   Customer satisfaction scores.   Adherence to TAT (Turnaround Time) and compliance norms. Skills & Competencies:   Strong communication and interpersonal skills.   Sales orientation with a customer-first attitude.   Basic knowledge of banking products and services.   Ability to work under targets and deadlines.   Proficiency in MS Office and banking systems. Educational Qualifications & Experience:   Graduate/Postgraduate in any discipline.   1–3 years of experience in banking/financial services/sales will be preferred.   Freshers with good communication and sales skills can also apply.