This is a full-time, on-site role for a Virtual Relationship Manager located in Chennai. The Virtual Relationship Manager will be responsible for managing and fostering relationships with clients through virtual channels. Daily tasks include engaging with clients to understand their needs, providing tailored solutions or support, addressing inquiries or issues, ensuring client satisfaction, and maintaining accurate records of interactions. The role also involves collaborating with internal teams to enhance the overall customer experience and maximize retention.

Qualifications

Relationship management and client communication skills
Proficiency in sales and customer service strategies
Knowledge of virtual communication tools and platforms
Problem-solving and decision-making capabilities
Strong organizational and time management skills
Ability to work collaboratively in a team environment
Bachelor's degree in Business Administration, Marketing, or a related field
Prior experience in customer relationship management or sales will be advantageous

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REALTEK SOLUTIONS PRIVATE LIMITED

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Virtual Relationship Manager