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Virtual Relationship Manager - Individual Contributor

Virtual Relationship Manager - Individual Contributor

Paytm

2 - 7 years

6 - 10 Lacs

noida

Posted:1 day ago| Platform:

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Skills Required

merchant onboarding engagement aml merchant acquiring operations management team management production team handling training mentoring banking operations merchant onboarding dispute management kyc chargeback transaction monitoring document submission

Work Mode

Work from Office

Job Type

Full Time

Job Description

About the team:

This team is responsible to support the merchants on the process.

Responsibilities:

1. Drive merchant onboarding engagement + document submission when assigned.

2. Follow up on missing or incorrect KYC documents to avoid QC rejection.

3. Educate merchants on accepted document list and correct upload format.

4. Support merchants in resolving QC queries quickly.

5. Guide merchants to meet website/app compliance requirements

(T&C, Privacy Policy, product pages, functional URLs, etc).

6. Push for faster RA approval by driving curable cases to closure.

7. Track and nudge merchants until MID creation is completed.

8. Ensure merchant receives dashboard access and is able to log in.

9. Provide integration guidance (developer docs, mandatory parameters, test ? production move).

10. Coordinate internal dependencies for activation blockers (CC/DC enablement, routing, product settings).

11. Monitor activation status and ensure first successful txn (T0 milestone).

12. Drive early lifecycle usage ensure frequent transactions in initial weeks.

13. Focus on transaction ramp-up: target merchants to cross >10K monthly GMV.

14. Identify and prioritize high-GMV merchants for faster activation and dedicated support.

15. Handle merchant concerns proactively during onboarding and early activation period.

16. Maintain funnel hygiene and keep lead status updated in CRM trackers.

17. Share feedback with product/ops teams on recurring onboarding issues.

18. Push timely communication to merchants nudges, troubleshooting, enablement.

19. Escalate only those cases where merchant dependencies are fully solved.

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Paytm

Fintech / Digital Payments

Noida

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Virtual Relationship Manager - Individual Contributor