Villa Associates

Sub Dept (Internal reference.) : Housekeeping

BU: Lohono

Dept : Rental & Hospitality

Sub Dept (Internal reference.) : Housekeeping

Key Responsibilities:

• Consistently offer professional, friendly and engaging service
• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
• Sign in and out master keys daily
• Maintain proper usage of cleaning supplies and equipment
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow departmental policies and procedures and service standards
• Swimming pool netting and common area debris removal, pots and trays cleaning
• Kitchen cleaning if the facility was used by guests later at night, including all the utensils.
• Dining area mopping and all rooms, including outdoor areas like pool, seating area at pool side.
• Breakfast table setup / Mise en place for BF
• Watering of indoor plants and terrace cleaning.
• Order taking for Breakfast.
• Preparation of breakfast as per menu.
• Guest laundry and linen processing only at the guidance of HO or guests.
• HK Morning service in all bedrooms, washrooms and arranging of guest belonging
• Alternate Lunch relief of the VA
• HK Morning service in all bedrooms continues
• Evening snacks for guest like Tea coffee and snacks if ordered, fogging in and around the villa
• Evening service for all bedrooms
• Dinner service and attending extra request
• Kitchen cleaning and garbage disposal

Technical Skills:

• Knowledge of housekeeping procedures and cleaning methods.
• Ability to use housekeeping tools and equipment.
• Understanding of hygiene and sanitization practices.

Personal Traits:

• Attention to detail and cleanliness.
• Physically fit and active.
• Polite and guest-friendly.
• Punctual and dependable.

Reporting To : Housekeeping Supervisor

Age / Gender : 1835 years / Male and Female

Stakeholders & Peers:

• Guests
• Maintenance Team
• Front Office
• Laundry Team