55 Jobs in Alibag

Roles and Responsibilities Oversee complete project lifecycle: from planning, design, approvals, procurement to execution and handover. Lead and coordinate with internal teams, architects, consultants, contractors, and vendors Review and validate project BOQs, drawings, and construction methodology. Ensure adherence to safety standards, quality assurance, and environmental regulations. Provide regular project reports to senior management and stakeholders. Build and manage a high-performing execution team on-site. Review and analyze technical clauses in contracts. Ensure commercial terms in Contract Documents are align with project goals. Evaluate cost-benefit of innovative solutions. Prepare/Review technical and commercial comparison of bids. Adjust budgets and schedules according to scope changes. Prepare and update cashflows. Prepare techno-commercial reports for stakeholders. Desired Candidate Profile 12+ years of experience in civil engineering or related field (project management). B.E. degree in Civil must / MBA Would be preferable Proven track record of successfully managing large-scale infrastructure projects from conceptualization to completion. Strong understanding of PMO principles, practices, and methodologies. Location: ALIBAUGH / PANVEL

Designation: Multi-Skill Technician (MST) BU: Isprava Location: Alibaug Purpose of the role The Multi-Skill Technician plays a vital role in maintaining and enhancing the operational functionality, safety, and aesthetic quality of real estate properties. The ideal candidate will have expertise in multiple technical areas, including but not limited to electrical, mechanical, plumbing, and HVAC systems. This role requires strong problem-solving abilities, attention to detail, and the capacity to work independently or as part of a team. Key Responsibilities: - Perform routine maintenance, repairs, and installations on electrical, mechanical, plumbing, and HVAC systems. - Troubleshoot and diagnose issues in various systems and equipment. - Ensure compliance with safety regulations and maintain a safe working environment. - Collaborate with other technicians and departments to complete projects and repairs efficiently. - Maintain accurate records of work performed, including parts used and hours worked. - Participate in on-call rotation for emergency repairs as needed. - Stay updated on industry trends, technologies, and best practices. Physical Requirements: - Comfort working in various environments, including indoors, outdoors, and confined spaces. - Willingness to work flexible hours, including nights and weekends as needed. Key Requirement: Educational Qualifications: - Diploam/ITI Electrical Engineering - 3-5 years of in related filed Industry Preference: - Real Estate; Consulting with Large Construction Conglomerates preferred but not necessary Personal trails: - Reliability & Accountability - Attention to Detail - Adaptability - Problem-Solving Skills - Safety-Conscious - Team Player - Adaptability - Willingness to Learn

Designation: MEP Site Engineer BU: Isprava Location: Alibaug Job Summary: We are seeking a highly skilled and motivated Site Engineer - MEP to oversee and manage the MEP systems on-site for our ongoing projects. The ideal candidate will be responsible for ensuring the effective execution, coordination, and completion of all MEP-related activities while adhering to project timelines, quality standards, and safety regulations. Key Responsibilities: 1. Project Execution: Supervise and monitor the installation of mechanical, electrical, and plumbing systems as per approved designs and specifications. Ensure adherence to project schedules and quality standards. 2. Coordination: Liaise with architects, consultants, contractors, and other stakeholders to resolve technical issues and ensure seamless project delivery. Coordinate with procurement teams for timely delivery of materials. 3. Quality Control: Conduct inspections and testing of MEP systems to ensure compliance with design specifications, codes, and standards. Maintain quality control and ensure work is executed as per approved drawings and method statements. 4. Documentation: Prepare and maintain detailed daily progress reports, as-built drawings, and other necessary documentation. Review and verify contractors bills and measurements. 5. Cost Management: Monitor and manage MEP costs to ensure adherence to budgetary constraints. Key Requirement: Education & Experience: Diploma/B.E./B.Tech in Electrical/Mechanical Engineering. Minimum 5 years of experience in MEP site execution, preferably in luxury residential, high-rise apartments, villas, or premium commercial properties . Technical Expertise: Proficiency in MEP systems and relevant standards/codes. Familiarity with AutoCAD, MS Project, or other relevant software. Personal traits: - Strong Communication Skills - Proactive and responsible - Strong problem-solving ability - Strong organization skill - Excellent time management

Key Responsibilities: Promote and sell home loan products to prospective customers. Generate leads through various channels and follow up for conversions. Maintain regular follow-ups with customers and provide end-to-end assistance. Coordinate with internal teams for application processing and documentation. Handle basic customer queries and support walk-in customers. Responsible for meeting monthly sales targets. 1 years experience in sales job, freshers can also apply who want to start a career in Sales, 50% Sales and 50% Office Job, Team handling. Mandatory Key Skills : - Min 1 yr Direct selling, Insurance, Banking, Home Loan, Mortgage, Freshers also apply

Civil Engineer having experience in Industrial projects. Experience in Refineries will be preferred. Immediate joiners. Provident fund Annual bonus Food allowance Health insurance Office cab/shuttle

Be part of a company where talent and excellence thrive! We are looking for passionate professionals from diverse backgrounds who are committed to growth and making a difference. Lodha has been recognized with two prestigious accolades by the Great Place to Work : earning the #64th rank among India's Best Companies to Work For out of 2000+ large companies, and recognized as the Best in the Real Estate Industry. We offer an environment where you can make a significant impact. Lodha is hiring for multiple positions in Alibag. Role Objective: Planning to Execution - Includes on time delivery, compliance on safety, quality and cost overruns for assigned area. Team Management and intra site CM collaboration. Key Responsibilities Understand project goals, helps Construction Manager in preparation of project execution strategy Understand yearly targets for works and prepare quarterly and monthly schedule plan and make sure that all stakeholders understand this plan Allocate work with clear job responsibilities to engineers and supervisors Prepare regular review of Drawings requirements, Manpower requirements, P & E requirements, Safety and quality assessment to identify critical points which may affect progress, quality and safety Keep joint records for all critical works , abortive works and prepare debit/credit notes regularly Monitor monthly and quarterly targets against actual plan and initiate corrective action plan if schedule slippage is more than 10% in time Ensure that work is being carried out as per set procedures and sequence to maintain SPEED, QUALITY AND SAFETY Advise Construction Manager regarding critical deficiency of contractors and associated risks and suggest corrective measures Implement corrective/mitigation action plan after discussing with Construction Manager Help Construction Manager to prepare logistic plan and implement the same on site with regular changes Control the wastages at site and implement measures to minimise it Check and confirm that all processes are allied to billing department Cost Analysis & productivity analysis to be done and well implemented at site Make sure that safety procedures are followed on site without exceptions Ensure very high housekeeping standards are maintained all the time Maintain strict quality control in all work activities, prepare method statements and checklists and make sure same is followed strictly on site Make sure that quality inspections are being done at every step by CM team Analyze each NCR in detail and take corrective actions immediately Learn new softwares/skills every year to enhance knowledge, suggest new ways/improvement areas in current working/system Skills, Knowledge and Abilities: Microsoft Windows office, ACAD Good leadership, Communication skills- written and verbal. Problem solving and analytical skills. Qualification & Work Experience : Should have functioned in the capacity of managing a medium/large company/construction industry with 5-10 yrs. experience (BE/B.Tech) and 10-15yrs. (Diploma) in Civil Engineering Location: Alibag

Speech-Language Pathology - SLPs work with the full range of human communication and swallowing disorders in individuals. Evaluate and diagnose speech, language, communication, and swallowing disorders. Treat speech, language, communication, and swallowing disorders. Provide training and education to family/caregivers and other professionals. Work collaboratively with professionals from many other disciplines. Immediate joiners preferred Email : monisha.lahiri@randstad.in

B.Arch Candidate with minimum 12 to 15 years experience is must. Job Location : Alibag, Maharashtra Hospital Building Projects Exp Must - 3-4 years experience

hospital infrastructure project in Alibag, Maharashtra. Expertise in civil and structural engineering, with a strong background in successfully delivering complex hospital projects of 400 crore or more. Required Candidate profile This leadership role requires exceptional skills in stakeholder management, project execution, budgeting, and regulatory compliance.

Responsibilities: Prepare billing statements for clients and subcontractors. Conduct quantity surveys, rate analyses, bar bending schedules, and quantity estimations. Manage project billings from RA bills to BBS. Preparing monthly RA bills of client preparing project schedule in MSP Quantity estimate & forecast Material reconciliation statements Good verbal & written communication skills

Residential Hotel Manager A reputed company requires Residential Hotel Manager at Resort in Kashid , Alibaug to oversee the daily operations as well as provide strategic direction. Salary in par with Industry .Call 9820795902 Job brief We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. Responsibilities Supervise work at all levels (receptionists, kitchen staff, housekeeping staff, etc.) and set clear objectives Plan activities and allocate responsibilities to achieve the most efficient operating model Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits Develop and implement an intuitive and efficient marketing strategy to promote the hotels services Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) Deal with maintenance issues, shortages in staff or equipment, renovations etc. Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. Inspect facilities regularly and enforce strict compliance with health and safety standards Requirements and skills Proven experience as Hotel Manager or relevant role Understanding of all hotel management best practices Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage Excellent customer service skills as well as a business mindset Demonstrable aptitude in decision-making and problem-solving Reliable with an ability to multi-task and work well under pressure Outstanding leadership skills and a great attention to detail

Residential Hotel Manager A reputed company requires Residential Resort Manager at Resort in Kashid , Alibaug to oversee the daily operations as well as provide strategic direction. Salary in par with Industry .Call 9820795902 Job brief We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. Responsibilities Supervise work at all levels (receptionists, kitchen staff, housekeeping staff, etc.) and set clear objectives Plan activities and allocate responsibilities to achieve the most efficient operating model Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits Develop and implement an intuitive and efficient marketing strategy to promote the hotels services Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.) Deal with maintenance issues, shortages in staff or equipment, renovations etc. Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc. Inspect facilities regularly and enforce strict compliance with health and safety standards Requirements and skills Proven experience as Hotel Manager or relevant role Understanding of all hotel management best practices Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage Excellent customer service skills as well as a business mindset Demonstrable aptitude in decision-making and problem-solving Reliable with an ability to multi-task and work well under pressure Outstanding leadership skills and a great attention to detail

Hiring Agency Manager | Care Health Insurance | Mumbai Position: Agency Manager / Key Agency Manager / BM / Sr. BM Recruit Unit Managers & Agency Managers as per business strategy Drive productivity and business development across various segments Ensure effective training of Insurance Advisors with the support of the training team Uphold brand values and ensure full compliance with internal & IRDAI regulations Recruit a team of Insurance Advisors as per corporate strategy Drive and maintain sales productivity Contact Name : Shweta Sonawane.

Designation: Cluster Manager (Maintenance Manager) Dept: Engineering Location: Alibaug Key Responsibilities: Lead maintenance activities, including civil and electrical work across assigned properties Develop in-house technical capabilities to reduce dependency on external vendors Own and manage cost centers with a focus on budget control and cost optimization Set up and maintain data dashboards for performance tracking, process improvements, and strategic decision-making Manage daily facility operations to maintain and enhance property standards Coordinate with internal teams and homeowners on maintenance concerns, ensuring timely and effective resolutions Key Requirement: Education: Diploma / Degree in Engineering Technical Skills: Strong understanding of civil and electrical systems Experience in managing facilities and technical operations Familiarity with cost control, budgeting, and vendor management Ability to develop and work with performance dashboards and data tools Personal Traits: Strong leadership and coordination skills Solution-oriented with a proactive mindset Excellent communication and stakeholder management skills Analytical, detail-oriented, and process-driven Comfortable with cross-functional collaboration and hands-on operations Reporting to: Chief Engineer Direct Report: AM Engineering, Engineering Executive, MST

Dear Applicant We at Lodha are hiring for Land Surveyor for the Alibaug location Role Objective: Supervision and coordination at the time of construction progress, survey activities with design team, site construction team and with the site survey team (sub-contractors/company survey teams) as per requirements. Key Responsibilities Prepare and maintain sketches, maps, reports, and legal descriptions of surveys in order to describe, certify and assume liability for work performed. Direct or conduct surveys in order to establish legal boundaries for properties, based on legal deeds and titles. Verify the accuracy of survey data, including measurements and calculations conducted at survey sites. Taking Levels - post concrete checks & tower verticality Record the results of surveys including the shape, contour, location, elevation and dimensions of land or land features. Plan and conduct ground surveys designed to establish baselinVes, elevations and other geodetic measurements. Assist the site architect on making of as built or design drawings. (Levels, as built survey, on site dimensions, etc.) Learn new softwares /skills every year to enhance knowledge, suggest new ways /improvement areas in current working/system Qualification & Work Experience : ITI in land surveying 4+ years of experience in Real Estate/Construction industry.

Job description: 1. Recruitment & Selection : All site level positions till Officer cadre. 2. Orientation of New joiners , making them aware of the Company policies, practices and site activities. Hand holding of the new joiner for the initial period and ensure they are comfortable with the job assigned and environment. 3. Grievance redressal of the employees as well as of the contractual workers at site. 4. Ensure 100% statutory compliance at site related to EPF, Contract Labour License, BOCW Act, Employee Compensation Act, and other labour laws related to the Project at Site. 5. Liasioning with clients, agents, police station, government officials, govt bodies, municipalities, EPFO & ESIC office, local bodies, etc. 6. Overall responsible for site administration related to Insurance, Vehicle mobilization, guest house, mess management, all Licenses and agreements. 7. Manage the sub-contractor employees and get their related statutory documentation within the stipulated time. 8. Conduct in house meeting with the HoDs at site on regular interval and get the update on the progress of the Project and act accordingly with respect to manpower mobilization, demobilization, progress report and all administrative development. 9. Co ordinate with HO HR for all site related activities recruitment, training program, employee engagement initiatives etc. Plan and Organize sports, picnic and site events at regular intervals. Skills: Ability to work cooperatively and collaboratively with all levels of employees, management, and external agencies to maximize performance, creativity, problem solving, and results. Good communication skills in English, Marathi & Hindi. Computer skills MS Office, any Software knowledge will be added advantage Need to handle a small team in HR & Administration. Preference: candidate with 10-12 years experience in Construction and Infrastructure industry.

Civil Engineer 3-12 years experience in construction of Industrial Projects. This is for Industrial project in Alibag. Openings:- Planning Engg. Junior Planning Engg. Billing Engg. Civil Engg. Civil Supervisor Safety Engg. Safety Supervisor

Company Description The Indian Hotels Company Limited (IHCL) and its subsidiaries combine the warmth of Indian hospitality with unparalleled global excellence. The company's leading brand, Taj, is recognized globally as the World's Strongest Hotel Brand and India's Strongest Brand across all sectors. IHCL's portfolio includes distinctive brands such as SeleQtions, Gateway Hotels and Resorts, Vivanta, Ginger, Tree of Life, and Amã stays & trails. Founded by Jamsetji Tata in 1903, IHCL boasts over 335 hotels in more than 150 locations globally and is a leader in India's hospitality industry market. Role Description This is a full-time on-site role for a Guest Service Associate located in Alibag. The Guest Service Associate will be responsible for providing exceptional guest services, handling reservations, and ensuring guest satisfaction. Daily tasks include welcoming guests, managing excellent dining services, addressing guest inquiries, and coordinating with other departments to meet guest needs. Qualifications Experience in Guest Services and Customer Service Skills in Guest Service and Reservations management Excellent Communication skills Strong interpersonal and problem-solving abilities Previous experience in the hospitality industry is a plus Ability to work independently and as part of a team

Hiring Agency Manager | Care Health Insurance | Mumbai Position: Agency Manager / Key Agency Manager / BM / Sr. BM Recruit Unit Managers & Agency Managers as per business strategy Drive productivity and business development across various segments Ensure effective training of Insurance Advisors with the support of the training team Uphold brand values and ensure full compliance with internal & IRDAI regulations Recruit a team of Insurance Advisors as per corporate strategy Drive and maintain sales productivity Contact Name and Number: Shweta Sonawane- 8850793832.

Dear All, We at Lodha are hiring for Front Desk Executive role in Hospitality & Property Management department for our project in Alibaug. Role & responsibilities : - Answering phone calls and transferring to the concerned departments Greeting visitors and guiding them for their meetings Keeping records of the documents and maintaining the data Maintain discipline in all guest areas and demonstrate ethical behavior Maintain complete knowledge about company procedures, policies, Rules & Regulations Demonstrates urgency in response and handling of customer problems and complaints Daily checking of operations - hospitality service, front-desk, cleanliness, maintenance and upkeep of the lobby areas. To take a round of the entire office/site to check if there are any admin related flaws and ensure to inform the concerned department. Take morning briefing before the operations start with the security team, valet, F & B team to discuss daily appointments Increase levels of food service quality and enhance overall ambience of customer experiences. Preferred candidate profile Hotel industry with 2+ years of experience Graduation preferred

Looking for a Human Resources Manager at Taj Alibaug Resort & Spa, Maharashtra. Co-ordinates with HR Team on the HR processes as laid down by the Corporate and the Unit Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan. Develop systems and procedures that achieve higher cost efficiency and employee satisfaction. Recruitment and Performance Appraisal/ Management of the staff in the Unit Develop & Implement the annual plan using the TBEM framework, linking the department's objectives to the unit's overall strategy. -Monitoring in house training. -Implement and sustain Tata Code of Conduct and value systems Primary Skills : Human Resources Requirements : Time Office operations and generating various reports Payroll Administration – HRMS Administration HR Monthly Reports as per Corporate Standards Preparing Annual and Monthly Training Calendar in co-ordination with HOD'S Monitoring STARS at the unit. Conducting Town hall meeting Administrating all Statutory Compliance on regular basis Performance Management System for Staff and Liaison with Staff Welfare Union and Executives Management Managing Employee Relations, redressing staff personal problems Liaison with all Government Agencies Administration of all Contract Labour Conducting various welfare activities Promotion of Community Development Activities Rationalize manpower utilization and carryout

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills - Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge - Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail - High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Dynamic pro wanted to elevate customer/employee experience. Obsessed with detail, driving innovation, fostering engagement, and building a service culture through strategic thinking and collaboration for exceptional results. Health insurance Provident fund

Hi All We at Lodha are hiring for a Plant and Machinery Manager at our Alibaug site. Role Objective: Operation & Maintenance, repair & overhauling of construction machinery, resource deployment, manpower management & cost optimization. Organising and supervising training sessions for Lodha and vendor staff. Key Responsibilities Maintenance management Ensuring optimum availability of all the plants and machinery deployed across different projects Co-ordinate with site CM team, O&M contractor, rental agency, civil contractor to ensure safe erection & dismantling of all equipments at site. Coordinate with MM team for internal shifting/allocation of Lodha assets across different project Conducting Training/Awareness program for O&M team and subordinate associates for their development. Regular site visit and day to day interaction with site team for various P&M related issues Ensure optimum utilization of resources and P&M assets by identifying and deploying resources for ensuring safe entry, storage operation, maintenance of entire resources in the zone for all resources like man, material & machinery Steering the overall planning, scheduling and management of Plant & Machinery deployed at projects, ensuring completion of assignments within time and budgetary parameters Planning and implementing proactive / predictive / preventive / shutdown maintenance schedules for machinery so as to increase machine up-time / equipment reliability. Inspection & Installation Ensure that technical assistance is provided to CM team & commercial team on work order contracts, work order amendments, SR & PR of P&M services and spare parts Maintain legal register for government orders related to EHS, P&M and fire requirements Monitor timely reporting of P&M shortcoming to CM team for continual improvement Undertaking regular inspections to prevent accidents and adhere to safety norms Liaise with contractors to ensure that plant & machinery are safe to use and their preventive maintenance as per OEM recommendations is done Review and approve contractors monthly bill (AMC,ONM & rental) Evaluate competency level of rental operators & contractors of P&M Participate and provide site specific inputs to central P&E planning team in order to facilitate cost-effective decisions of procuring/renting machinery Conduct periodical site inspections, review & appraise the P&M performance and facilitate for performance improvement through inspection prior to site mobilization, maintenance audit, visiting vendor workshop. Team Management Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets Learn new skills /methods , suggest innovative ways to increase construction speed, reduce cost , increase quality Skills, Knowledge and Abilities: • Effective communicator & negotiator Strong analytical & organizational abilities Know-how of the new trends in latest technology • Ability to manage machinery and equipment for a large/very large construction project Qualification & Work Experience : • B.Tech. / B.E / Diploma in Engineering with 8-15 years of relevant Real Estate/Large Construction house experience.

Location: Mumbai About Us StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India. Why Work With Us? At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. Your Role As a Specialist – Stay Experience , you will be at the forefront of delivering outstanding guest satisfaction across our premium villas. You will manage end-to-end guest journeys, handle complex escalations, and support junior team members while ensuring excellence in service delivery. This role demands strong ownership, attention to detail, and a passion for elevating every touchpoint of the guest experience. About You Own the guest experience lifecycle — from pre-arrival coordination to post-checkout feedback. Resolve high-priority guest escalations swiftly with a professional and empathetic approach. Lead and guide Stay Experience Executives by providing mentorship and on-the-job support. Conduct villa audits and coordinate with cross-functional teams to ensure property readiness and service consistency. Analyze guest feedback, identify trends, and work with the team to improve service standards. Ensure SOPs and service guidelines are adhered to across all guest touchpoints. Collaborate with internal teams for special guest requests, surprise elements, and upselling opportunities. Take ownership of quality checks, ensuring smooth ground-level execution across assigned villas or zones. Bachelor’s degree in Hospitality, Business, or related field. 4–5 years of experience in guest-facing roles within hospitality, travel, or customer experience. Excellent communication, conflict resolution, and team coordination skills. Strong organizational skills and the ability to multitask in a fast-paced environment. Willingness to travel frequently to villa locations and ensure on-site service excellence. Key Metrics: What you will drive and achieve Guest Communication Feedback Revenue Our Core Values: Are you a CURATER? Curious : Here, your curiosity fuels innovation. User-Centric : You’ll anticipate the needs of all our stakeholders and exceed expectations. Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Aspire : Keep learning, keep growing—because we’re all about continuous improvement. Trust : Trust is our foundation. You’ll work in a transparent, reliable, and fair environment. Enjoy : We believe in having fun while building something extraordinary. StayVista Spirit: Our Behavioral Competencies – How We Work Together Business Acumen: You grasp the basics of our organization, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes. Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth. Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action. Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect. Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment. Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness. Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively. Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively. StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.