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VIDEO CONFERENCING-Professional

VIDEO CONFERENCING-Professional

Zensar

10 - 15 years

9 - 14 Lacs

pune

Posted:2 days ago| Platform:

Apply

Skills Required

telecom active directory voip network security windows sip microsoft cisco firewall sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

- Solution Design Implementation - Analyze existing customer collaboration and telephony environments; architect and implement future-state Microsoft Teams Voice and AV solutions. - Design, deploy, and maintain Teams Direct Routing, Calling Plans, Operator Connect, and integration with Session Border Controllers (SBCs). - Administration Support - Configure, manage, and optimize Teams policies, security settings, governance, and voice-enabled features (Call Admission Control, Call Park, Media Bypass, Auto Attendant, Call Queues, etc.). - Monitor and troubleshoot end-to-end AV and Voice services, resolving escalated and technically complex issues related to Teams meetings, PSTN connectivity, VoIP, QOS, and audio/video endpoints. - Perform site assessments and health checks, ensuring optimal conferencing, bandwidth planning, capacity, and service quality. - Troubleshoot Teams and Zoom meeting issues, including call quality and feature-related problems - Use advanced diagnostic tools and Call Quality Dashboard to resolve user voice/video issues related to teams meetings. - Recommend meeting configurations based on user requirements and document solutions - Manage and maintain emergency 911 services and voice terminations - Liaise with service providers for PSTN-related issues - Monitor and manage SBC trunk utilization and certificates - Configure and maintain Auto Attendants and Call Queues for call routing - Generate and analyze reports from Teams Admin Center for quality and usage insights - Maintain up-to-date documentation and educate users/ service desk. - Coordinate voice numbering and dialing plans in compliance with global standards - Ensure firewall and network configurations support optimal voice/video performance

- Integration Interoperability - Oversee SIP trunk integration and interoperability with third-party telephony platforms, video endpoints, Teams meeting rooms, and on-premises equipment (AudioCodes, Sonus/Gateways, downstream SBCs). - Implement and support DR/HA (disaster recovery/high availability) setups, survivability (SBA/Survivable Branch Appliance), and voice resiliency. - Collaboration Training - Provide technical leadership to both IT and business stakeholders, delivering end-user training and support for Teams Phone, AV conferencing, and collaboration tools. - Generate technical documentation, case logs, and reporting for continuous service improvement and compliance. - Collaborate closely with network, security, and telecom vendors to integrate Teams services and maintain regulatory standards.

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Information Technology and Services

Mumbai

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VIDEO CONFERENCING-Professional