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Job Description (JD) VP & Assistant Vice President (Facility & Security) Sales & Operations Job Title: VP & Assistant Vice President – Facility & Security (Sales & Operations) Location: Department: Sales & Operations Company: Q Group Company Overview – Q Group Q Group is a leading integrated services provider offering specialized solutions in Facility Management, Security Services, Manpower Solutions, and Business Support Operations across India. With a strong presence in multiple states and a diverse portfolio of clients from various industries, Q Group is committed to delivering operational excellence, customer satisfaction, and measurable value to its partners. Role Overview: As the Vice President & Assistant Vice President (AVP) for Facility & Security – Sales & Operations, you will be responsible for driving business performance, ensuring operational excellence, building and nurturing client relationships, and leading high-performing teams across regions. This strategic leadership role requires a strong grasp of P&L management, customer success, team leadership, compliance, and business development to ensure sustainable growth and profitability. Key Responsibilities: 1. Business Performance & Financial Management Drive achievement of revenue, profitability, and collection targets for the region. Oversee pricing strategies and ensure periodic price revisions for profitability. Track and analyze receivables; initiate cancellation of non-paying clients. Maintain and reconcile man-hours, billing, and collections. Prepare and submit monthly MIS reports accurately and on time. Approve direct reporting staff’s bills and manage financial expenditures within budget. Monitor and control branch-level accounts and overheads. Meet business targets as per projection reports. 2. Operations Management Ensure seamless deployment and initiation of services at client sites. Plan and organize branch operations to meet service quality benchmarks. Conduct regular inspections and audits of A+ sites and manning levels. Monitor client feedback and quality scorecards for service improvement. Investigate incidents and implement corrective actions. Drive timely invoicing and ensure all work is billed and accounted for. Ensure operational compliance and documentation for all branch functions. 3. Client Relationship Management Develop strong client relationships and ensure high levels of satisfaction. Conduct regular client visits, audits, and surveys. Respond to client concerns promptly and resolve issues efficiently. Monitor client feedback and implement service enhancement initiatives. Ensure client retention through performance-driven solutions. 4. Strategic Planning & Sales Execution Formulate and execute long-term sales strategies aligned with company goals. Lead efforts to acquire new business and expand market share. Conduct competitive and market research to define USPs and optimize offerings. Drive consistent achievement of sales and growth targets. Forecast sales, manage budgets, and optimize ROI on resources deployed. 5. Leadership & People Management Lead, mentor, and develop branch teams including Operations, Sales, and Admin. Implement performance targets for reporting managers and review regularly. Handle internal control processes including roster monitoring and grievance redressal. Promote team culture, motivation, and accountability at all levels. Implement HR and training policies and ensure workforce is skilled and compliant. 6. Risk, Compliance & Legal Adherence Ensure all branch-level operations comply with local laws, labour regulations, and industry norms. Liaise with legal and regulatory authorities for licenses, certifications, and audits. Ensure documentation and statutory compliance for new branch setups. Identify and mitigate operational and reputational risks. 7. P&L Ownership & Reporting Full ownership of branch/region P&L. Regularly monitor financial health, identify variances, and take corrective action. Present detailed performance reports, forecasts, and strategy updates to senior management. Key Skills & Competencies: Strong business acumen and financial understanding (P&L, budgeting, collections) Excellent leadership and people management skills Strategic thinker with proven execution ability Ability to manage widespread field operations and diverse teams Strong client relationship management and negotiation skills Knowledge of facility & security industry best practices High attention to compliance, documentation, and operational discipline Qualifications & Experience: Graduate/Postgraduate in Business Administration, Operations Management or related field Minimum 10–15 years of experience in Facility Management / Security Services / Operations Management Proven experience in P&L ownership and managing large-scale regional operations Experience working with labour unions and multi-location teams is preferred
