Venue Manager(Sports)

The Venue Manager (VM) is responsible for overseeing the daily functioning, team coordination, and overall customer experience at the assigned sports facility. This is a hands-on leadership role that combines operational excellence, people management, and a passion for sports.

Key Responsibilities

• Oversee and manage all bookings, payments, and add-ons via the assigned sports management app.
• Interact with customers on-ground, address queries, and foster a friendly and welcoming environment.
• Take ownership of facility infrastructure, ensuring it is always in top condition; report updates to the Business Executive and coordinate timely upkeep.
• Ensure cleanliness and utility management (water, electricity, restrooms, CCTV, changing rooms, vending machines, playing areas).
• Supervise inventory and utility requisitions, ensuring weekly reports are submitted to the operations team.
• Handle offline bookings and additional payment collections at the venue.
• Manage and report repair and maintenance escalations to the operations team weekly.
• Organize and execute community games, events, and campaigns, and assist central teams in on-ground activations.
• Drive excellence in customer experience, compliance, team performance, and goal achievement.
• Ensure proper usage of internal tools such as Connecteam, Slack, and booking platforms for operations and reporting.
• Oversee the installation and upkeep of branding and signage, enhancing the facility’s ambience.
• Ensure all sports equipment is maintained and readily available for customer use.
• Work collaboratively with management to implement and uphold company policies.
• Represent the organization with a strong sense of ownership, professionalism, and integrity.

Qualifications & Requirements

• Graduate in any field, with a keen interest in sports.
• Comfortable with using mobile apps and technology platforms.
• Fluent in Hindi; basic English or regional language skills are an added advantage.
• Demonstrates strong integrity, punctuality, leadership, and customer service orientation.
• Preferred experience in hospitality, facility management, events, QSR, retail, or similar industries.

What’s in it for You

• Competitive salary package – ₹25,000 CTC
• Statutory benefits: ESI, PF, and insurance
• Growth opportunities for high performers
• Incentives for overtime and extra shifts
• A fun, energetic, and fast-paced work environment

Job Types: Full-time, Permanent

Pay: ₹22,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person