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Vegapay - Product Solution Engineer - TechOps

3 - 5 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform: Linkedin logo

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Skills Required

stability payments engineering resolve saas architecture analysis documentation support management automation efficiency debugging sql joins rest json postman api elasticsearch kibana jira communication monitoring python aws gcp

Work Mode

On-site

Job Type

Full Time

Job Description

Why This Role Matters

We are looking for a Product Solution Engineer (TechOps) to join our team.In this role, you will be the first line of defense for production stability, ensuring seamless customer experience across mission-critical banking and payments applications.You will work closely with product, engineering, and customer teams to troubleshoot, resolve, and prevent issues in a fast-paced B2B SaaS environment.

Role

This is a customer-facing, technically hands-on role where your ability to debug, communicate, and solve complex problems will directly impact client trust and business Hat's You'll Wear :
  • Develop a deep understanding of system architecture, product flows, and integrations.
  • Proactively monitor production systems, ensuring availability, performance, and reliability.
  • Own and resolve production incidents (L2/L3 level) within defined SLAs, minimizing downtime and customer impact.
  • Perform root cause analysis (RCA) and create clear documentation to prevent recurrence.
  • Collaborate with developers and product managers to identify, replicate, and resolve complex issues.
  • Create and maintain playbooks and knowledge base articles for recurring scenarios.
  • Work with customers and internal stakeholders to communicate issue status, impact, and resolution steps in a professional and timely manner.
  • Support incident management processes, driving resolution and accountability across teams.
  • Suggest automation opportunities to improve operational efficiency and reduce manual Succeed in This Role, Youll Need :
Education : BE/B.Tech.
Experience : 3 - 5 years of experience in TechOps / Production Support / Product Engineering roles in B2B SaaS Fintech.
  • Strong debugging skills, with hands-on experience resolving L2/L3 production issues.
  • Intermediate proficiency in SQL (queries, joins, debugging DB issues).
  • Working knowledge of APIs (REST/JSON), Postman, and API documentation.
  • Basic understanding of Elasticsearch, Kibana, and log analysis.
  • Experience using JIRA or similar ticketing systems.
  • Strong written and verbal communication skills able to interact with clients, prepare RCA documents, and explain technical issues Perfect Fit :
  • SQL: Intermediate.
  • API understanding / Postman.
  • Kibana / log checking.
  • Debugging L2 /L3 levels.
  • Ticketing tool Edge Over the Rest :
  • Monitoring tool Grafana/Prometheus Basic.
  • Domain Banking / payments / accounting.
  • Knowledge of Python / Java.
  • Knowledge of CI/CD pipelines and release processes.
  • Exposure to cloud platforms (AWS, GCP, or : Bangalore.
(ref:hirist.tech)

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