Jobs
Interviews
Capgemini logo

V10 Prod Support

2 - 5 years

0 Lacs

hyderabad telangana india

Posted:2 weeks ago| Platform: Linkedin logo

Apply

Skills Required

support flex coordination checks cms triage documentation development patching service configuration architecture cobol vsam linux winscp putty sql analysis communication servicenow itil

Work Mode

On-site

Job Type

Full Time

Job Description

Role Summary

The L1 Production Support Engineer for VisionPLUS 10 (Flex) at the client is responsible for monitoring,triaging, and resolving first-level issues across VisionPLUS 10 modules. This includes batch jobmonitoring, incident handling, and coordination with L2/L3 teams for escalations.

Key Responsibilities

  • Monitor application and batch job alerts related to VisionPLUS 10 (Flex).
  • Perform daily health checks and validations across modules like CMS, FAS, TRAMS, ITS, etc.
  • Handle initial triage of incidents and user tickets.
  • Provide quick fixes and workarounds for known issues.
  • Maintain SOP documentation and knowledge base for recurring issues.
  • Escalate unresolved or complex problems to L2/L3 teams.
  • Coordinate with development, infrastructure, and vendor teams.
  • Support monthly release deployments and patching activities.
  • Prepare RCA and incident reports.
  • Serve as the first point of contact for VisionPLUS 10 -related incidents and service requests.
  • Assist with routine tasks such as password resets, account unlocks, and basic configuration changes.

Required Skills & Experience

  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good To Have
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have
Job Description - Grade Specific

Required Skills & Experience

  • 2 to 5 years relevant experience in L1 support roles, preferably in banking or card systems.
  • Basic understanding of VisionPLUS 10 (Flex) architecture and core modules.
  • Exposure to JCL, COBOL, VSAM, CICS is a must.
  • Exposure to Microfocus environment (Flex) is a must – Basic Linux commands, WinSCp, Putty, DMC, Scheduler for Open Technologies
  • Familiarity with SQL/DB2 and log analysis – Good To Have
  • Strong communication and customer service orientation.
  • Experience with ITSM tools (e.g., ServiceNow, Remedy)
  • Knowledge of ITIL practices preferred – Good To Have

More Jobs at Capgemini

Data Scientist (Python, GenAI)

Pune, Mumbai, Bengaluru

6 - 9 yrs
|

INR 12 - 16 Lacs

Blue Prism Rpa Developer

Chennai, Pune, Mumbai (All Areas)

3 - 8 yrs
|

INR 5 - 15 Lacs

Java + Automation Architect

Navi Mumbai

11 - 15 yrs
|

INR 15 - 22 Lacs

VMware Admin

Pune

6 - 10 yrs
|

INR 4 - 8 Lacs

PYSPARK DEVELOPER

Pune

4 - 9 yrs
|

INR 4 - 7 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Capgemini logo
Capgemini

IT Services and IT Consulting

Paris France

RecommendedJobs for You

Capgemini logo

V10 Prod Support

Capgemini

hyderabad, telangana, india

Capgemini logo

V10 Prod Support

Capgemini

hyderabad, telangana, india

Capgemini logo

V10 Prod Support

Capgemini

hyderabad, telangana, india