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UX Program Manager, Amazon Music Design

UX Program Manager, Amazon Music Design

Amazon

4 - 9 years

20 - 25 Lacs

Bengaluru

Posted:9 hours ago| Platform:

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Skills Required

Product engineering Front end Operational excellence Project management Process improvement Product design Scheduling Stakeholder management SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead program management for several projects, including scheduling, tracking and communication
Lead design operations, including roadmaps, backlogs, and intake processes Work closely with design leadership on prioritization, goal-tracking, and resource planning Drive review cadences, status updates, and timely delivery across product development lifecycles Document and optimize frameworks, standard processes, and best practices for the design team Drive effectiveness in design team rituals through measurement and documentation Facilitate knowledge sharing and collaboration across UX portfolio teams Identify opportunities for training and support resources to enhance the teams capabilities Facilitate cross-functional collaboration between design, product, engineering and marketing teams Provide regular updates and communicate effectively with key stakeholders Escalate issues, anticipate trade-offs, and balance business needs with customer experience constraints Maximize business benefit while delivering exceptional user experiences A day in the life User Experience Design is at the heart of Amazon Music s goal to be customer obsessed. The Product Design (UX) team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. As a Design Program Manager, you will be the operational backbone of the product design team, driving operational excellence, process improvement, and team enablement across product design functions. You will work closely with cross-functional teams to streamline workflows, optimize how we work, and ensure adherence to best practices. About the team Our team is focused on balancing life with our work, and we'do this via work autonomy and by putting focus on prioritizing solutions and processes that enable us to scale. One of the most exciting aspects of being on the Amazon Music creative team is the opportunity to partner closely with professionals across the full organization. The fast-paced, collaborative environment means you'll be working alongside engineering, product design, music industry, marketing, and creative rock stars who can help you accelerate your career, stretch your skills, and bring new ideas to market. This role will sit on a local product design team consisting of UX designers and a front-end engineer but will collaborate closely with the central Design & Creative Operations team (which is embedded in the larger Design team at Amazon Music. This team is responsible for establishing the end-to-end workflow and standard operating procedures (SOPs) for creative collaboration with all engineering, product, and marketing partner teams. We set the standard for the process, earning trust with all partners, biasing for action when working within tight parameters, and using sound judgment to make decisions in areas of ambiguity or uncharted territories. The team plays a key role in high-level reporting, defining and tracking key performance metrics, and maintaining comprehensive documentation on our operational processes and best practices. 4+ years of program or project management experience 4+ years of working cross functionally with tech and non-tech teams experience Bachelors degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements 4+ years of driving end to end delivery, and communicating results to senior leadership experience 4+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Knowledge of and experience with human-centered design processes and project management methodologies. Experience in process improvement and team enablement initiatives Familiarity with user research methodologies and experiment design Financial acumen and budget management capabilities (experience managing budgets and vendors)

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UX Program Manager, Amazon Music Design