Job
Description
Looking to onboard a skilled Reporting & Analytics Lead with 15 to 20 years of experience to oversee the data and analytics operations within our Unified Support Services (USS) Function. The ideal candidate will have a strong background in data management, analytics methodologies, and the ability to translate complex data into actionable business strategies. ### Roles and Responsibility Develop and implement a comprehensive data and analytics strategy aligned with the USS objectives. Lead and manage a team of data analysts, data scientists, and other data professionals, providing guidance and mentorship. Oversee the collection, storage, management, quality, and protection of data. Drive the adoption of analytics tools and data-driven decision-making across the organization. Collaborate with IT and business stakeholders to ensure seamless integration of data systems and analytics solutions. Design and monitor key performance indicators (KPIs) to measure the effectiveness of data and analytics initiatives. ### Job Requirements Proven leadership experience in a data and analytics role. Strong understanding of data management principles, data architecture, and analytics platforms. Expertise in statistical analysis, predictive modeling, and data visualization techniques. Excellent communication, collaboration, and project management skills. Ability to lead and inspire a team in a fast-paced and evolving environment. Over 15 years of experience in IT support services, with significant leadership experience in managing large-scale operations. Strong understanding of ITIL service management frameworks with relevant certifications. Demonstrated experience in driving service improvement and innovation in a complex, multinational organization. Excellent communication, negotiation, and interpersonal skills, with the ability to engage effectively with all levels of the organization and external partners. Strategic and analytical thinker with robust problem-solving skills. Demonstrates an in-depth knowledge of how IT reporting & analytics solutions support customer fulfillment and productivity to achieve short- and long-term business goals Applies a deep understanding of Service desk and Onsite support services needs to identify critical outcomes, barriers to success, and changes in expectations or scope Ability to build and maintain relationships with key leadership, building business acumen and linking business needs Ability to defuse difficult conversations while maintaining confidence, transparency and trust Uses in-depth knowledge of business/clients/industry, professional organizations, market trends and legislation to identify key issues and trends and make recommendations Possess innovative mindset by being open to new ideas and promoting team members to think differently
