User Success Engineer

User Success Engineer
Unlock your potential with Dassault Systèmes, a global leader in scientific software engineering. Join our dynamic team in Pune, Maharashtra, as a User Success Engineer and be a part of cutting-edge innovations! Role Description & Responsibilities:

• As a User Success Engineer, you will play a pivotal role in ensuring the smooth operation and support of web applications, both on-premise and in the cloud. You’ll be directly responsible for helping customers optimize their experience, troubleshoot technical issues, and ensure seamless usage of the tool to drive sales efficiency.

  
  Key Responsibilities:

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  CRM & Sales Management Knowledge: A strong understanding of CRM systems and sales pipeline management tools will be beneficial in assisting customers with best practices and troubleshooting.
• Incident Management: Utilize support tools to manage incidents, service requests, and support tickets, ensuring that SLAs (Service Level Agreements) are met and issues are resolved promptly.
• Analytical Troubleshooting: Apply strong problem-solving and analytical skills to identify and resolve technical issues, ensuring minimal disruption to customers' sales processes.
• Customer Success Mindset: Collaborate with customers to develop creative, innovative solutions to their challenges, helping them optimize their usage of the tool to achieve greater business success.
• Testing & Quality Assurance: Assist in QA functional testing to ensure bug-free releases and the delivery of high-quality product updates.
• Web Technology Understanding: Demonstrate a solid understanding of web technologies, including client-server architecture, application servers, load balancers, and web services.
• Cross-Functional Collaboration: Work closely with teams such as development, product management, and operations to ensure an enhanced customer experience and continuous improvement in our support offerings.ces.
• Cross-Functional Collaboration: Work closely with teams such as development, product management, and operations to ensure an enhanced customer experience and continuous improvement in our support offerings.

What is in it for you?
At Dassault Systèmes, we believe in fostering innovation, creativity, and excellence. You’ll have the opportunity to work with a world-class team and gain exposure to cutting-edge technologies. If you're passionate about delivering exceptional customer experiences, solving technical challenges, and driving success in sales operations, we want to hear from you!