User Researcher

About the Role:

User Researcher

The charter for this role will include

• Planning and running end-to-end user research — from discovery to usability testing (interviews, surveys, diary studies, etc.)
• Synthesising insights into actionable outputs like personas, journey maps, and research reports
• Collaborating closely with product managers, designers, and business teams to shape product direction
• Using both qualitative and quantitative methods to uncover user needs, pain points, and behaviour patterns
• Championing user-first thinking and driving research-backed decisions across the company

Ideal Persona would

• Have

  0-1 year of hands-on experience

  in user research, ideally in a fast-paced/product-led environment
• Psychology students with experience in research.
• Are confident

  in qualitative methods

  like interviews, usability testing, and diary studies
• Are familiar wi

  th JTBD, usability heurist

  ics, and product discovery frameworks
• Are comfortable using tools li

  ke Dovetail, Maze, Lookback,

  a

  nd Miro/Figjam

• Comfortable presenting findings through decks, storytelling, and visual frameworks
• Enjoy turning raw data into clear insights that directly shape product and design decisions