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3.0 - 7.0 years
18 - 20 Lacs
Hyderabad
Work from Office
Home Lending Platform will focus in delivering enriching customer experience in US Mortgage area. Our product manages end-to-end Home Loan lifecycle. This product also supports the Home lending Servicing platform across maintenance, hygiene, modernization, and availability. The criticality of the Home Lending Platform and its health impact our customers and their Home Lending experience. As a Product Delivery Associate within the Home lending platform team , you will be tasked with delivering test automation solutions for complex initiatives within an Agile framework. This may involve working across various sectors, including Mortgage Banking. Job responsibilities Create and review test plans that includes, but is not limited to, test coverage (entry and exit criteria), test strategy, test methods, test responsibilities - primarily for test automation. Deliver initial estimates of the testing effort needed for new developments and functional enhancements Evaluate business requirements, help develop test automation frameworks/scripts, and support automated testing according to proven testing processes, guidelines, and quality criteria to ensure application deliverables meet or exceed expectations Monitor, evaluate, manage, and communicate to business partners information regarding test results and test completion Ensure risks associated with UAT are visible and mitigated at the earliest possible opportunity or escalated appropriately Contributes to change management activities across functional partners and documents adherence to the firm s risk, controls, compliance, and regulatory requirements Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines Required qualifications, capabilities, and skills 4+ years of experience or equivalent expertise in test automation with hands-on experience with Selenium, Cucumber, GIT, and Jenkins. Strong proficiency in programming languages used for automation, such as Java. Proven experience in building automation test suites covering user interface scenarios, backend validation, and database verification using SQL queries. Solid understanding of software testing methodologies, tools, and processes, with familiarity in Agile/Scrum development methodologies. Strong communication and collaboration skills, with the ability to work effectively in a team environment. Familiarity with Continuous Integration/Continuous Deployment (CI/CD) tools such as Jenkins applied to automated test pipelines. Preferred qualifications, capabilities, and skills Emerging knowledge of product release and deployment processes Strong understanding of a US Mortgage drivers with some understanding of broader business context
Posted 2 months ago
2.0 - 7.0 years
8 - 10 Lacs
Gurugram
Remote
US Mortgage experience In Underwriting All 4 C’s Credit, Capacity, Collateral, and Capital or Income review experience, Conditions Clearing, Closing Review, Loan Set Up review process..Group health/Liability/Commercial/Crop UW openings are also open. Required Candidate profile Mortgage underwriting associate evaluate/determine the eligibility of loan applications of residential mortgage loans. Mortgage underwriting associate role includesreview of all 4 Cs evaluating risk
Posted 2 months ago
6.0 - 11.0 years
6 - 14 Lacs
Gurugram
Work from Office
Role & responsibilities Good in Excel Knowledge of MS Office. Knowledge of SQL will be an added advantage Knowledge of MIS and Data Management Excellent coordination and communication skills Ability to prepare delivery files, Data Manipulation Making MIS Reports on collated data Ensure accuracy and timeliness of reports/delivery sent Good Interpersonal skills Exemplary ability to meet deadlines Proficient with Excel Formulas such as Pivot Table, V-lookup, H-lookup, Conditional formatting, Count IF, Sum IF, and other basic formulas Ability to work in a team environment
Posted 2 months ago
1.0 - 2.0 years
0 - 2 Lacs
Bengaluru
Work from Office
Job Details: Designation: Senior Process Executive Job Level: JL 2A Job Location: Bangalore (Work from Office) Experience: 1-2 years Shift: US Shifts (05:30 PM to 02:30 AM) Notice Period: Immediate to 30 Days Domain: US Mortgage Skills: Origination, Closing, Post Closing, TRID rules, Loan Estimate, Closing Disclosure. Skill set required for 2A- 1-2 years of Experience in US Mortgage Origination/US Mortgage Closing. Knowledge on Loan Estimate & Closing Disclosure. Understanding of TRID guidelines Knowledge on MS Office Flexible to shifts
Posted 2 months ago
5.0 - 10.0 years
4 - 8 Lacs
Bengaluru
Work from Office
Hi, Greetings from ReSource Pro!!! Interested candidates can also share your CV to the below email. Hina_Taj@resourcepro.in Job Description - Client Specialist, SDU, India I. Basic Information Job Title: Client Specialist Report to: AM - Service Delivery Department: Service Delivery Unit Location: Bangalore, India II. Purpose of the Position Processes complex tasks, implements new tasks and/or manages existing tasks without supervision . Provides guidance, instruction and direction to the team of client associates and client analysts. Ensures to maintain and meet the quality and quantity standards, with timelines. Responsible for meeting quality, quantity, and timeliness requirements. III. Principal Responsibilities Responsibilities Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Description (Do in order to/to ) 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. Meets and exceeds client performance standards. 2.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner. Takes initiative to find solutions and works effectively as a member of the team. 3.Develops and implements procedures to meet quality, quantity, and timeliness standards. 4.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 5.Coaches less-experienced staff in learning procedures and insurance knowledge. 6.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs IV. Minimum Qualifications Experience: 5+ years at least and 1.5+ years as a Team Lead or SME Education Background: Bachelor Degree (Major) Skills: Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition and Shrinkage.
Posted 2 months ago
10.0 - 20.0 years
8 - 15 Lacs
Pune, Jaipur
Work from Office
US Mortgage Exp- 8+ Yrs Loc- Pune & Jaipur Skills- US Mortgage, Underwriting, Closing, Post Closing, Team handling etc NP- 0 to 30 Days Pkg- Upto 18 LPA Nancy 8586914964 Nancy.imaginators7@gmail.com
Posted 2 months ago
0.0 - 3.0 years
1 - 3 Lacs
Hyderabad
Work from Office
Hiring For Sutherland! Role & responsibilities : Currently we are hiring for International Non Voice Process for Freshers and experienced both!!! Role & responsibilities An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., Dubai etc. These jobs include product and service support or technical support in which the customer is calling to solve an issue. Perks and benefits You'll develop your emotional intelligence .you'll learn your product or service, inside and out you'll build transferable Skills. you can educate customers without selling. you can develop a side project. you'll learn how to effectively solve problems. Preferred candidate profile *Must be fluent in English *Excellent Communication can Apply * EXPERIENCED CAN APPLY *GRADUATES/UNDER GRADUATES /POST GRADUATES CAN APPLY *24/7 shifts and rotational week offs (5 days working a week) *ROI - JAM, Voice & Versant Round, Operations Round *Two-way cab facility only in night shift within 25Kms only from office premises *Candidate who is comfortable working from office can apply *Need Immediate Joiners only *No virtual Interview is available *Out of station candidates are Strictly not eligible Contact Number: 6302070393/7416270242/7673939326
Posted 2 months ago
1.0 - 4.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Warm Greetings From Rivera Manpower Services, We are looking at candidates with minimum 1 year experience in International voice /Semi voice Process. Note : Immediate Joiner / 15 days NP Job Title: Practioner Banking Transactions Location: Bangalore (UK Shifts) About the Role:We are hiring for a leading UK bank to support UK customers in various banking transactions. We welcome applications from both freshers and experienced professionals who bring excellent communication skills, logical thinking, and the ability to work UK shifts. This role is vital for delivering exceptional customer service and ensuring smooth banking operations. Key Responsibilities: Customer Assistance: Provide top-notch support to UK banking customers via phone, email, and chat. Assist with everyday banking transactions, including account queries, fund transfers, and statement requests. Resolve customer issues in a timely and efficient manner. Service Excellence: Maintain a high standard of customer service by following bank procedures and compliance requirements. Identify opportunities for process improvements to enhance customer satisfaction. Address and resolve complaints professionally, escalating issues to senior management as needed. Communication & Collaboration: Use excellent verbal and written communication skills to clearly explain processes and resolve queries. Collaborate with cross-functional teams (e.g., technical support, operations) to resolve customer issues. Provide feedback for service improvement initiatives and contribute to team discussions. Shift & Process Adherence: Work in UK shifts to ensure support coverage during peak banking hours. Adhere to internal guidelines and regulatory standards. Maintain accurate and detailed records of customer interactions for compliance and quality purposes. Education: Freshers: A relevant graduate degree is preferred. Experienced: Minimum 1-year experience in international voice customer service Skills: Excellent Communication: Both written and verbal, with a clear command of English. Logical Thinking: Ability to analyze situations and make sound decisions quickly. Customer Focus: A proactive approach to handling queries and resolving issues. Ability to work in a fast-paced environment and adapt to changing customer needs. Basic understanding of banking operations and financial products is a plus. Additional Requirements: Comfortable working in UK shifts. Strong computer literacy and experience using CRM systems will be advantageous. A commitment to continuous improvement and learning new processes. Competitive salary and benefits package. Exposure to a reputable financial institution with a dynamic work environment. Training and development opportunities to enhance your career growth. A collaborative and supportive team environment. How to Apply: Call and book your interview slot immediately! Phone: 7829336034 / 9986267393 /9380300644 /7829336202 We look forward to hearing from you and discussing how you can contribute to our team.
Posted 2 months ago
3.0 - 8.0 years
8 - 10 Lacs
Pune
Work from Office
Job Role : Team lead -US Mortgage Loan Origination (Pre Underwriter) Job Location : Pune ( Work from Office) only Company name : M.Phasis (https://www.mphasis.com) Experience : 3+ years in US Mortgage Loan Origination, Pre Underwriter + Income Calculation and at least 1+ yrs experience in Team Handling Mode of Interview : 2 rounds (virtual Discussion) Shift : Night shift Required Skills : Should have Experience At least 1+ yrs in Team handling Should have Experience in Pre Underwriting Should have Experience in US mortgage loan origination Pre Underwriting + income Calculation Should be flexible to support the team 24*7 Should be flexible for WFO permanently Should have Good Communication Skills both written & verbal. Should be available for Night shift Should have Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc. Should have Good planning skills Prior team handling experience is a must Good understanding of key back-office operations metrics Good analytical skill Job Summary Team Leader will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: • Ensure the SLA's and KPI Targets as specified by the client are met consistently • Demonstrate strong process knowledge and lead process changes / improvement with end to end understanding of Product • Conduct huddle/ trainings for process changes / areas of improvement at defined intervals • Review and respond to client escalations, Team Queries, and support team as Subject Matter Expert • Coaching and developing team members to drive performance and behaviors, including providing the Services in accordance with the Performance Standards and the Service Levels. • Strong attention to detail and comprehension of various control reports • Deliver on CSAT targets External/ Internal and ensure that customer engagement is always in ‘Promoter’ zone • Comply to all ISO & ISMS related protocols • Preparing service quality plan including quality control, assurance & improvement for the agents to create comprehensive quality program for the process • Maintain staffing requirements as specified from time to time • Control attrition through employee engagement activities • Leading and participating in projects; • Ensuring alignment between Client and delivery team by regularly attending calibration/coaching excellence sessions • Monitoring results and KPI data to drive performance and Team member behaviors including team goals • Conduct periodic appraisals of team members • Publish daily, weekly & Monthly reports • Engage with different departments within the organization (HR, Recruitment, Admin, Transport etc...) to ensure smooth functioning of the process. • Identify portfolio risks resulting from the client's underlying business practices Requirements: This role requires a wide variety of strengths and capabilities, including: • Should be graduate from recognized university • Mandatory 2 years of US Mortgage experience in Origination specifically Pre Underwriting / Conditions review • Prior team handling experience is a must • Strong command of the English language, along with analytic, interpersonal, and verbal and strong written communication skills • Ability to work in a flexible and production-oriented environment • Good interpersonal skills • Good understanding of key back-office operations metrics • Good analytical skill • Good knowledge of Excel (Core Statistics, Trend Analysis, Trending, Ratio Analysis, Formulas etc.) • Good planning skills • Good balance between people, process & clients • Good client management & relationship building skills • Ability to work in 24/7 process and mostly in US based shift pattern • Open to Work from Office Salary : Up to 25% to 30% hike from current CTC + Incentives Budget: Upto 10 LPA (Negotiable) *Cab facility is given for both way* Notice Period : Immediate to 30 days If you have any reference Contact 84312 34240
Posted 2 months ago
10.0 - 20.0 years
20 - 35 Lacs
Bengaluru
Work from Office
Commercial Real Estate_CRE (Delivery Manager, Assistant & Associate Director), Bangalore We are looking for a passionate, energetic individual to join our lending services division at a senior position. You will be leading delivery team members engaged with end-to-end lending life cycle activities across CRE products. You shall also actively involved in expanding our CRE franchise by supporting the sales team and explaining the clients about our lending services including automotive platforms. You will work closely with senior leadership of delivery, and technology solution teams to manage client deliverables and further expand our offerings through various value propositions. Key Responsibilities: Help grow the CRE business Responsible for adherence to client SLAs and Policies Working across functions and stakeholders with a high degree of influence leading to successful outcomes Identify ways for improvement in efficiency gains and process improvement Responsible for value addition in deliverables across different process within loan life cycle Mentoring the junior team members and reviewing their deliverables Responsible for on-time identification and escalation of risks and mitigants Actively partner with Acuity technology solutions team to identify and provide client appropriate technology driven offerings Key Skills: 14-18 years of experience in Commercial Real Estate business Deep understanding of various CRE lending products and platforms Understanding of mortgage documents, origination procedures including underwriting and monitoring Ensure deliverables are met as per client SLAs by various delivery teams Productivity, Quality & TAT Excellent written, verbal communication, logical& analytical skills Experience in working with sales to create marketing collateral and responding to RFPs Experience in drafting SOPs Ensuring compliance with company policies and guidelines Minimum 5 years of team management experience including clients Strong relationship building with internal and external stakeholders
Posted 2 months ago
2.0 - 7.0 years
2 - 6 Lacs
Bengaluru
Work from Office
About The Client: Visionet is a premier digital technology solutions company built on the premise of disruptive innovation. For over 27 years, our innovation-centric and engineering-first approach has unlocked digital-driven success to over 350+ global enterprises across CPG, Retail, Banking & Financial Services, Food & Beverage, Manufacturing & Distribution, and Life Sciences industries. Our strategic technological alliances with Microsoft, Google, Salesforce, Adobe and AWS, as well as accolades like Microsoft Partner of the Year 2021 and EY Entrepreneur of the Year 2021, are a testament to our expertise in delivering seamless digital transition. With a talent pool of more than 9,500 passionate engineers and digital consultants across 14 distinct locations around the world, we engineer agility and provide innovation-driven value to our clients. About The Job: Looking for Nationwide Searchers (Full Search Owner & Current Search Owner) Essential Job Functions: Must have worked at least in 2 States and Knowledge of Title applications like Data trace/ Titlepoint / Netronline & Data tree, etc.- Full search Owner Must have worked at least in 4-5 States and Knowledge of Title applications like Data trace/ Titlepoint / Netronline & Data tree, etc.- Current Search Owner Flexible to work in Night shift Qualifications: Graduation Full Search Owner 3-6 years of experience in US mortgage Current Owner 2-6 years of experience in US mortgage How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post. About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services. Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status. Unlock Rewards: Refer Candidates and Earn. If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE. Exp Req - Referral Bonus 0 - 2 Yrs. - INR 5,000 2 - 6 Yrs. - INR 7,500 6 + Yrs. - INR 10,000
Posted 2 months ago
4.0 - 8.0 years
6 - 10 Lacs
Hyderabad
Work from Office
About the jobJob TitleUS Tax Senior/Tax SupervisorAbout the Company:Citrin Cooperman is one of the largest accounting and consulting firms in the United States, and 4th among mid-Atlantic firms, with over 2,500 employees in 22 U S and International offices This year, we were rated one of the Top 50 Best Companies to work for according to Vault com We are always looking for new team members who bring a fresh perspective, technical expertise, and a passion for solving problems At Citrin Cooperman, we offer you the flexibility to take your career to the next level and still allow you to focus on what matters to you!Citrin Cooperman India LLP (“CCI”), provides shared services for Citrin Cooperman Providing quality service to clients with the most efficient use of resources is always a challenge in today's professional world CCI's mission is to provide outstanding professional support to all Citrin Cooperman offices throughout the year in the areas of accounting, attest and auditing, tax compliance and consulting, business advisory, valuation, litigation support, and other professional work About the Role:Job description & Summary:Responsibilities:Review U S tax returns viz tax returns for Trust, Estate & individuals form 1041, 1040 form Able to do tax research independently Interacts, coordinates, and collaborates with all levels of the team to ensure timeliness and effective communication on an engagement Oversee tax processes by coordinating day-to-day interactions with the team, reviewing engagement work product, driving delivery of services to meet deadlines for client deliverables, developing internal team members, and managing the functional efforts of such tax processes Demonstrates the ability to handle multiple projects, effectively prioritize, manage others, and meet deadlines Exhibits exceptional client relationship management and client service skills Build working relationships with peers, supervisors and U S colleagues Qualifications:3 plus years of Trust, Estate and individual taxation QualificationCA, CA Inter, CPA, EA, MBA Finance, M COM, B comKnowledge of a broad range of US income tax laws Develop and train new and experienced staff Exercise initiative and sound judgement Responsive to clients Required Skills: Strong writing, Excel modeling, and verbal communication skills Strong analytical, organizational and project management skills Proficient in CCH Axcess tax software, Caseware, Microsoft Office applications, and expert in tax research software (Bloomberg BNA, RIA Checkpoint, Intelliconnect)
Posted 2 months ago
2.0 - 6.0 years
6 - 10 Lacs
Bengaluru
Work from Office
WHAT YOU GET TO DO Facilitate training courses in both live and on-line environments Design and develop need-based L&D programs to support the business Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions Manage and develop project plans and timelines Contribute to training process improvements and participate in other projects as needed Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs Contributes to process improvements and innovation in the L&D function Attend any client mandated trainings Carry out trainer responsibilities in accordance with the organizations policies; this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group. Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning. Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group. Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership. Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives. Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario WHAT ABOUT YOU? Minimum 2+ years of strong knowledge in US Mortgage Origination Services Should be a Graduate in any discipline Should have sound understanding of MS Office Should
Posted 2 months ago
0.0 - 3.0 years
1 - 4 Lacs
Kolkata
Work from Office
Loan Processing Officer Role: Review loan applications, verify documents, and ensure timely approval and disbursement of loans. Requirements: Attention to detail, organizational skills, and knowledge of financial documentation. Requirements: Attention to detail, organizational skills, and knowledge of financial documentation.
Posted 2 months ago
1.0 - 3.0 years
2 - 4 Lacs
Pune
Work from Office
1. To co-ordinate with CMO and Chief underwriting officer on case-by-case basis for underwriting decision 2. Provide underwriting decisions and terms of acceptance on new businesses 3. Scrutinizing post-policy and non-disclosures in order to make underwriting decisions 4. Designing health products as per client requirements 5. Assigning underwriting tasks to the team 6. Overseeing the maintaince and record keeping of all the documents and cases as per compliance requirements 7. Regularly taking follows up on various cases from the team, monitoring, maintaining, and publishing their performance 8. Coordinating with other departments to ensure smooth functioning 9. High value approvals as per DOA and clearance of NSTP cases as per SLA. 10. Support in new launches in health and creating and updating guidelines/SOPs periodically for medical underwriting 11. PET related launches, ops activities, and system development as per priority list 12. Good Communication in English 13. Need to communicate with customer on Video call and get their health details
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
Pune
Remote
*Underwriter reviews, conditions & underwrites mortgage loans as per the policies & procedures, appropriate guidelines *Examines documentation accuracy &completeness *Provides final approval underwriting of mortgage loans *4 C's guidelines Required Candidate profile • Graduate • Min 2.5yrs.exp. in conventional/govt end-to-end underwriting. • Well-versed with all 4C’s of Underwriting (Asset, Income, Credit and Collateral Connect on :9500996913
Posted 2 months ago
2.0 - 7.0 years
4 - 9 Lacs
Pune
Remote
Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. Review all required loan data, reports, and inspections. 9500996913 Required Candidate profile • Degree or Equivalent • Minimum 2 years of experience in US Mortgage Residential Live Underwriting • Well-versed with all 4C’s of Underwriting (Asset, Income, Credit and Collateral min into.
Posted 2 months ago
1.0 - 6.0 years
0 - 3 Lacs
Bengaluru
Work from Office
Role & responsibilities:- E xperience :- 1yrs to 5yrs Title search with "Full Search" & "Nationwide" - We don't need volume this time - we need to send people with 100% quality, Good Communication skills and really do the full search - (TM & STM - Both WFO only) - (Nationwide or state experience (FL, TN, TX, OH, MI, NY , CA , KS - any of these satets with Full search Experience)
Posted 2 months ago
6.0 - 11.0 years
7 - 10 Lacs
Hyderabad, Mumbai (All Areas)
Work from Office
Job Description for Team Leader Job Title: Team Leader Reporting to: Team Manager/Delivery Manager, Operations Objectives The Team Leaders objective is to actively lead and motivate a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team Manager/Delivery Manager, Operations, who will be the first point of contact for any issues, questions, or concerns. Key Result Areas (KRAs) Leadership: The Team Leader is expected to actively lead and motivate the team for whom he / she is the primary point of contact. The Team Leader is expected to be close to the team and be aware of issues, including potential issues, within the team and appropriately resolve / escalate the same. The Team Leader should be aware of the strengths and weaknesses of his / her team members and provide them with appropriate guidance and direction. The Team Leader is expected to actively promote the company ethos, and create and maintain an environment which encourages retention. The Team Leader is expected to identify and implement feasible solutions to issues which could lead to attrition. Operations: Experience of working in US Mortgage Escrow experience Understand escrow lines or products Knowledge of core logic, lareta, proctor or assurant activities Understood Tax amount reporting, pre-boarding loans, comprehension of HUD and Initial escrow statement, working in Escrow set-up, Analysis and Cancellations. Knowledge of mobile homes (good to have) Mortgage Insurance cancellations, Hazard Insurance Must have knowledge on loss drafts, flood zones, hazard claim filing etc The Team Leader is expected to ensure that all team members meet or exceed the productivity and quality targets and recommend corrective action necessary for underperformers. The Team Leader is expected to ensure smooth operations on a daily basis, by ensuring all service level agreements are met in terms of quality, productivity, and turnaround time by active interaction with the business area. The Team Leader is expected to take ownership of identification and resolution of daily operational, admin and technical issues. The Team Leader should ensure timely and accurate submission of all reports sought by the management or by the business area and ensure high levels of internal and external customer service. The Team Leader is expected to periodically review and suggest possible revision of the quality and productivity targets based on the teams performance, in order to improve overall process efficiency and deliver excellent customer service. The Team Leader is expected to Initiate Training and Updates to the team members The Team Leader is expected to keep the Manager appraised of member’s needs, staffing issues, technical and performance issues The Team Leader is expected to interact with the BA in order to be transparent on the business front Teamwork: The Team Leader is expected to create and maintain an environment that fosters teamwork, in which each member is an eager contributor. The Team Leader is expected each team member is a functional unit of a very cohesive team and share a close bond with their peers. The Team Leader is expected to actively participate and encourage participation in team events. Continuous Improvement: The Team Leader is expected to constantly improve upon current performances and raise the bar of expectations and standards. The Team Leader is also expected to contribute ideas / suggestions which improve the process efficiency or enhance the way we work. The Team Leader should constantly strive to invite suggestions from the team and implement them if found feasible. Appraisals: The Team Leader is expected to conduct and document appraisal reviews of the team members on at least a monthly basis. The Team Leader should give feedback to individual team members in a manner not offensive to the team member, focusing on the performance rather than the personality of the individual, in an unbiased and unprejudiced way. The Team Leader should be objective and specific while delivering feedback and avoid being general. The Team Leader is expected to be open and receptive to feedback. Qualification: Graduate 6+ years of experience in U.S Mortgage Servicing\Default Servicing\Escrow Good understanding of U.S. Mortgage Banking\Loan Servicing cycle Minimum of 2 years in the team handling role Skill Sets Good interpersonal skills Prioritizing and Time Management Planning and Organizing Skills Good Knowledge of MS-office Flexibility to work in different shifts Acceptability by the team Good written and verbal communication US Mortgage Industry knowledge Interested candiates please share your resume to priyadarshini.narayanan@cognizant.com
Posted 2 months ago
2.0 - 7.0 years
5 - 9 Lacs
Bengaluru
Work from Office
About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Job Summary : A Team Lead should be a subject matter expert evidenced by currently working in live production and exceeding all productivity and quality goals. Ability to train and facilitate new recruits into live production anytime during their tenure. Prior experience in the sub process will be an added advantage . Knowledge, Skills & Ability: 1. Knowledge of the US Mortgage Industry with Mortgage Servicing experience 2. Knowledge of different types of mortgage and its functioning and ability to read various servicing documents 3. Good communication skills (Written and Verbal) are required to understand and communicate with the vendors/clients 4. Strong Customer Service Skills, Negotiations Skills and Leadership skills required 5. Detail Oriented with good analytical skills and the ability to make decisions based on the situation 6. Ability to analyze the numbers and reconcile the data if required as per requirements. 7. Experience with reporting and analysis 8. Good email etiquette 9. Ability to handle and accomplish multiple tasks and resolve 10. Experience working in a team-oriented, collaborative environment 11. Should be able to effectively use a computer and be competent with MS office applications Responsibilities : 1. Supervise and lead a group associates to meet all SLAs relative to any and all functions in the Mortgage Servicing area (Supervision of workflows and work queues) 2. Maintain daily, weekly and monthly production reports 3. Coordinate activities of the department with the manager to include work flow monitoring, process improvement, training, reporting and special projects 4. Provide recommendations for strategies and process improvements to add value to teams and clients 5. Coordinate with other internal support teams to ensure seamless production by the operations team 6. Provide resolutions to complex escalated queries and complaints from external and internal customers 7. Must lead, coach, motivate and develop associates to deliver high quality reports to the clients to achieve or exceed set operational targets 8. Monitor and evaluate staff performance, attendance, also generate reports as necessary. Education Qualifications: 1. HSC Mandatory 2. Any graduation (Bachelors Degree preferred) Additional Requirements: 1. Minimum 2 3 year Mortgage experience preferably in Servicing 2. Should be flexible working in night shifts 3. Has to be open to working extended periods/weekends when necessary Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresse
Posted 2 months ago
0.0 - 3.0 years
1 - 3 Lacs
Noida
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact is hiring | Underwriting | Noida | physical drive on 31st May Interview Location: Genpact Headstrong Office, Noida sector 59, D-4, D Block, Sector 59, Noida, Uttar Pradesh 201301, near to sector 59 Metro Station. Date: 31-MAy-25 Time: 11:00 Am to 2:00 PM Skill Sets - US Mortgage, Underwriting, US Brokerage, Insurance, Backend Ops, Insurance, Property and Casualty, P&C Insurance, In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Should be open to work in any shift as per the business requirement Your role will require you to utilize your experience in and knowledge of insurance/reinsurance and underwriting processes to process transactions for the Underwriting Support Teams and communicate with the Onsite Team. Responsibilities * Perform necessary activities to support broking teams in collaborating with account management to initiate a renewal, preparing and submitting marketing proposals to underwriters, processing endorsements and policy checking along with other requests * Identify and retrieve relevant compliance documentation necessary to process new policies and policy renewals, changes, additions, deletions and cancellations. * Calculating adjustments and premiums on policies and other insurance documents. * Ensure repository of record is accurate and current to ensure outputs and client deliverables will be produced according to guidelines and policy detail. * Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. * Monitor and attend to requests via client service platform that require action in a timely manner. * Help colleagues troubleshoot and resolve basic issues and perform other related duties as required. Qualifications we seek in you! Minimum Qualifications * Graduate with an excellent interpersonal, communication and presentation skills, both verbal and written * Relevant and meaningful years of experience of working in US P&C insurance lifecycle - pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. * Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. * Proficient in English language- both written (Email writing) and verbal * A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience * Relevant years of insurance experience and domain knowledge, especially P&C insurance * Candidate having Broker (US P&C insurance) experience would be an asset * Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) * A strong attention to detail; analytical skills and the ability to multi-task are important * Should be a team player with previous work experience in an office environment required * Client focused with proven relationship building skills * Ability to work collaboratively as a key member of a team and independently with minimum supervision * Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 2 months ago
0.0 - 4.0 years
1 - 4 Lacs
Noida
Work from Office
Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Walk-In drive for Insurance & Underwriting roles on 31st May 2025 (Saturday)_ Noida location *Walkin Date: 31-May-2025 (Saturday) *Walkin time: 12 PM - 1 PM *Venue details: Genpact Headstrong Office, Noida sector 59, D-4, D Block, Sector 59, Noida, Uttar Pradesh 201301 *Graduation: Any graduate is eligible except law *Work experience: 0 - 4 yrs (previous exp. in insurance is required) *Shift: US Only work from office Skill Sets - US Mortgage, Underwriting, US Brokerage, Insurance, Backend Ops, Insurance, Property and Casualty, P&C Insurance, In this role, you will be responsible for Provide expert advice on commercial insurance products, risk management strategies, and regulatory requirements. Your expertise will be required to ensure that team members receive the best possible advice and solutions tailored to their specific needs. You will be required to interact and work with the client partners for all process/business knowledge related documents are updated periodically and team is made aware of the same in a timely manner. Responsibilities Manage and resolve basic inquiries associated with all aspects of Client Services and service delivery (e.g. output delivery, basic broking inquiries, etc.). Communicating directly with underwriters/brokers/account executives to follow up or obtain additional information. Conduct training sessions for employees to enhance their understanding of commercial insurance principles and practices. Act as a liaison between clients and team members to ensure smooth communication related to updates, and inquiry responses received from client SMEs. Maintain accurate records of client interactions and knowledge material Conduct monthly knowledge assessment tests and TNI (training need identification) Ensure all controls are followed, existing exceptions are reviewed, and duplicate policies are reported before processing any transaction. Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis. Lead by example by demonstrating and sharing knowledge with all lines of business the importance of best practices and acting as the subject matter expert to all operational and procedural activities for the Broking operations team Qualifications we seek in you! Minimum qualifications Graduate in any stream (except law) Relevant and meaningful years of experience of working in US P&C insurance lifecycle pre-placement, placement, and post-placement activities (such as endorsements processing, policy administration, policy checking, policy issuance, quoting, renewal prep, submissions, surplus lines, licensing, agency admin, inspections and so on. Demonstrate and cultivate customer focus, collaboration, accountability, initiative, and innovation. Proficient in English language- both written (Email writing) and verbal A strong attention to detail; analytical skills and the ability to multi-task are important Preferred Qualification and Experience An Insurance Certification would be an edge Awareness about Property & Casualty insurance regulation and anomalies will be preferred Relevant years of insurance experience and domain knowledge, especially P&C insurance Candidate having Broker (US P&C insurance) experience would be an asset Proficient with Microsoft Office (Word, PowerPoint, Excel, OneNote) A strong attention to detail; analytical skills and the ability to multi-task are important Should be a team player with previous work experience in an office environment required Client focused with proven relationship building skills Ability to work collaboratively as a key member of a team and independently with minimum supervision Highly organized with a proven ability to prioritize competing requirements and deadlines under pressure Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 2 months ago
1.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
WARM Greetings from Rivera Manpower Services, We're Hiring! US Mortgage Voice Process | CTC Up to 7 LPA Are you an experienced professional in International voice-based support with a passion for the mortgage industry? Join our team for a dynamic opportunity in the US Mortgage Voice Process . Role Details: Position: US Mortgage Voice Process Shift Timing: US Shifts CTC: Up to 7 LPA Hike up to 25% based on your current CTC and experience Work Mode: [Work from Office Eligibility Criteria: Minimum 1 year of experience in any of the following: International Voice Process Banking Voice Support Insurance Voice Support Excellent communication skills (verbal and written) Strong knowledge of the Mortgage industry Sharp logical reasoning and problem-solving abilities Willing to work in US night shifts Key Responsibilities: Handle customer queries related to US mortgage services via voice support Provide accurate information and resolve issues effectively Ensure compliance with US mortgage policies and service standards Maintain high levels of customer satisfaction and professionalism Apply Now! For immediate consideration: Call or WhatsApp: 7829336034 / 7829336202 /9986267393 Availability: Monday to Friday, 10:00 AM 6:00 PM Walk-ins welcome
Posted 2 months ago
2.0 - 4.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Job Summary The Senior Process Executive - B&L will be responsible for managing and executing various business processes with a focus on efficiency and accuracy. The role requires a minimum of 2 years and a maximum of 4 years of experience with mandatory technical skills in MS Excel. The candidate will work from the office during night shifts and will not require travel. Responsibilities Manage and execute business processes with a focus on efficiency and accuracy. Utilize MS Excel to analyze and interpret data for process improvement. Provide support in the foreclosure claim file and servicing of mortgage loans. Deliver exceptional customer service in the mortgage domain. Ensure compliance with company policies and industry regulations. Collaborate with team members to achieve departmental goals. Identify opportunities for process improvements and implement solutions. Maintain accurate records and documentation for all processes. Assist in the preparation of reports and presentations for management. Monitor and track key performance indicators to ensure targets are met. Resolve any issues or discrepancies in a timely manner. Communicate effectively with internal and external stakeholders. Stay updated with industry trends and best practices. Qualifications Possess a minimum of 2 years and a maximum of 4 years of experience in a similar role. Demonstrate proficiency in MS Excel for data analysis and reporting. Experience in foreclosure claim file and servicing of mortgage loans is preferred. Strong customer service skills in the mortgage domain are a plus. Excellent communication and interpersonal skills. Ability to work night shifts and adapt to a fast-paced environment. Strong problem-solving skills and attention to detail. Certifications Required Certification in MS Excel or related data analysis tools is preferred.
Posted 2 months ago
1.0 - 4.0 years
3 - 4 Lacs
Vijayawada
Work from Office
Sure Tech Services Private Limited is hiring talented professionals for Management Executive and Accounting Executive positions to support its US operations in the IT Consulting and Real Estate Property Management sectors. Join our dynamic and professional team, where you'll have the opportunity to work on impactful projects while advancing your career and sharpening your skills. Apply today and be part of a growing organization! Excellent Communication skill required Experience Required: 2 to 5 years Compensation: 3,00,000 - 4,00,000 P.A. (Depending on candidate and experience) Perks: Health Insurance and Provident Fund IT Consulting Business: Sure Tech Services Inc. (www.SureTechInc.com) Real Estate Business: LS Property Investments (www.LSPropertyInvestments.com) Excellent Communication skill required Why Join Us? Competitive Salary Package Exceptional Salary Growth Opportunities for High Performers Outstanding Opportunity to Develop Management & Organizational Skills,, Enhance Your Personality, and Advance Your Career Excellent Communication skill required Job Roles and Responsibilities: Study the companys business processes, and manage the operations. Communicate by email, phone, and SMS with abroad tenants, vendors, abroad employees, and contractors to resolve queries and issues, assign tasks, and follow up on them Provide outstanding services to tenants and vendors with expedited responses to email communications Provide excellent HR support for employees and earn their trust to receive employee referrals Take initiative in identifying and assuming tasks, and use a task management tool to organize the duties of all team members efficiently Organize, prioritize and monitor tasks for executing them in a timely fashion Work with team spirit to collaborate with other team members, review each others work, and remind each other to complete tasks and ensure high-quality deliverables of accounting, issue resolutions, task follow-ups, documentation, and email communications. Learn to use software applications for managing the companys business processes efficiently Use Excel, Quick Books, Appfolio and other software applications to enter data, manage the business operations and generate reports Responsible for performing the day-to-day general ledger accounting, financial reporting and analysis for assigned functional areas Good understanding of US Accounting and financial reporting principles and practices Bookkeeping, Payments, Invoicing Preparing P & L Statements, and Balance Support and plan for growth and expansion Cross-train as back-ups for other staff in the case of emergencies Excellent Communication skill required
Posted 2 months ago
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