US Mortgage - Appraisal Expert

JOB TITLE: Analyst – Mortgage Processing

JOB CODE: REPORTS TO: Assistant Manager

DIRECT REPORTS: None

SHIFT TIMINGs: Night Shift (7pm – 4am)

POSITION TYPE: Full-Time

LOCATION: Chennai

DESCRIPTION:

RESPONSIBILITIES: SKILLS & QUALIFICATIONS:

• Receive and process appraisal orders from lender clients through the AMC platform • Assign orders to qualified appraisers based on location, availability, and licensing

• Monitor order progress and ensure timely updates from appraisers

• Communicate professionally with lenders and appraisers to resolve issues, delays, or revisions

• Review submitted appraisal reports for completeness and compliance with client and regulatory standards

• Handle revision requests and ensure prompt follow-up with appraisers

• Maintain accurate records in the order management system

• Ensure all processes follow industry regulations, including AIR (Appraiser Independence Requirements), FHA/VA/HUD guidelines, and AMC-specific compliance rules.

• 1–2 years of experience in an appraisal management company or related real estate/mortgage role preferred

• Strong communication and customer service skills

• Experience with appraisal management platforms (e.g., Acuity, Mercury Network, ValueLink, AppraisalScope, Encompass TPO Connect, etc.)

• Familiarity with appraisal forms (e.g., 1004, 2055, 1025) and terminology is a plus.

• Ability to work in a fast-paced, deadline-driven environment