A high-volume international BPO operating in US debt recovery and accounts receivable management. We service US-first creditors and financial institutions, delivering compliant, results-driven collections and dispute resolution at scale.

Primary Job Title:

US Debt Collections SpecialistMindtel is hiring on-site collection professionals in India to manage outbound/inbound US consumer accounts. This role demands strict adherence to US regulatory frameworks, exceptional negotiation capability, and proficiency with modern collections tooling.Role & Responsibilities

Manage high-volume outbound and inbound calls to US accounts—locate debtors, negotiate payments, and secure documented payment arrangements.
Comply with FDCPA, TCPA and internal policy on all contacts; maintain accurate call documentation and adhere to Do-Not-Call (DNC) restrictions.
Use skip-tracing tools and CRMs to update account information, validate contact data, and escalate hard-to-locate accounts for advanced trace.
Resolve disputes and inquiries promptly, escalate legal or complex cases to the compliance team, and follow documented dispute workflows.
Hit performance KPIs (contacts per hour, promises-to-pay, recovery rates, quality scores) and produce concise account status reports for portfolio managers.
Participate in quality monitoring, take feedback from coaching sessions, and apply best practices to improve right-party contact and payment conversion.

Skills & Qualifications

Must-Have

FDCPA
TCPA
PCI-DSS
Accurint
TLOxp
Five9

Preferred

Genesys Cloud
Salesforce Service Cloud
Negotiation strategies for debt settlement

Benefits & Culture Highlights

On-site role with structured training on US compliance, tools, and soft-skills for collections professionals.
Performance-linked incentives and career paths into team lead and portfolio manager roles.
Compliance-first culture with ongoing coaching, quality monitoring, and measurable career growth.

Location: On-site in India. If you are a results-driven collections professional with strong regulatory knowledge and experience using industry tools to recover US receivables, we want to hear from you.
Skills: debt collection,five9,tcpa,accounts receivable,bpo,accurint

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