Urgently hiring- Manager- Control Tower- Bangalore

About Shadowfax:

Shadowfax is Indias leading on-demand tech-backed gig marketplace that helps

businesses outsource last mile activities. Shadowfax employs tech-enabled solutions like ML and AI to offer supply that keeps pace with demand in the fast-growing and highly fragmented hyperlocal distribution ecosystem and ensures a wonderful end-user experience. The Shadowfax app has over two million downloads and is designed as an immersive platform for delivery and is a single app that works across multiple platforms. The app is used as a channel for guaranteed earnings across multiple E-com and Hyperlocal platforms. Shadowfax has been consistently widening its area of operations by expanding in E-commerce and Hyperlocal segments and getting into new growth areas like grocery distribution. Shadowfax has extremely friendly people and partnership policies that are designed to be highly empathetic and are always looking for ways to make the riders lives better and transform the appeal of delivery and other blue collar jobs as an attractive career option. Working with the Shadowfax platform ensures strong earning potential along with a high degree of flexibility and freedom along with financial support services like loans, and insurance. In October 2021, Shadowfax launched Indias first delivery SuperApp to accelerate the growth of delivery partners by empowering them to access multiple opportunities via a single platform. Shadowfax was co-founded by Abhishek Bansal, Gaurav Jaithliya, Praharsh Chandra, and Vaibhav Khandelwal in 2015. Over the last six years, it has now grown to a team size of close to 5000 employees with 100K+ daily active users (delivery partners) in more than 700+ cities in India, fulfilling 20 million orders per month across 100+ leading brands in 7000+ pin codes Our clients are present across sectors like e-commerce, food, grocery, FMCG, electronics, consumer durables, pharma, apparel, auto, BFSI and Insurance etc.

Job Title:

Location

Department:

Reports To

Job Summary:

As a Manager - Control Tower (First Mile & Mid Mile), you will be responsible for overseeing the

logistics operations from the point of origin to distribution hubs, ensuring that goods are efficiently

moved through the first mile and mid-mile stages of the supply chain. Your primary focus will be

optimizing operations, managing real-time visibility of shipments, coordinating with multiple

stakeholders, and driving continuous improvements to ensure on-time, cost-effective deliveries. The role requires a deep understanding of supply chain processes, data analytics, and exceptional problem-solving skills to handle dynamic operational challenges.

Key Responsibilities:

1. Operations Management:

• Oversee and manage the First Mile (from supplier to warehouse) and Mid Mile (from

warehouse to regional hubs/distribution centers) logistics operations.

• Ensure timely movement of goods, while optimizing costs and reducing operational

inefficiencies.

• Monitor transportation service levels and ensure that shipments meet agreed-upon delivery

timelines.

• Implement and ensure adherence to KPIs and performance metrics to evaluate operational

effectiveness.

2. Control Tower Operations:

• Act as the central point of contact for all control tower activities related to first mile and mid-

mile transportation.

• Provide real-time tracking and status updates for all shipments, addressing any issues

proactively.

• Coordinate between internal teams (e.g., procurement, planning, warehouse) and external

partners (3PLs, carriers) to ensure seamless logistics flow.

• Utilize TMS (Transportation Management Systems) and WMS (Warehouse Management

Systems) to track and manage shipments effectively.

3. Stakeholder Management & Coordination:

• Engage and collaborate with vendors, third-party logistics providers, and transportation

carriers to ensure a smooth flow of goods.

• Maintain strong relationships with internal stakeholders (Supply Chain, Procurement,

Customer Service) to resolve issues related to transportation delays, disruptions, or

bottlenecks.

• Work closely with the Operations team to optimize routes, minimize delays, and reduce

transit times.

4. Data Analysis & Reporting:

• Analyze supply chain data to identify trends, performance gaps, and opportunities for

optimization.

• Provide regular reports on operational performance, including on-time delivery rates, transit

times, costs, and efficiency.

• Leverage data and analytics to proactively identify potential risks and implement corrective

actions.

5. Cost Management & Budgeting:

• Monitor transportation budgets and ensure operations stay within cost constraints.
• Identify cost-saving opportunities in routing, transportation modes, and vendor

management.

• Work closely with the finance team to prepare forecasts and manage expenses.

6. Risk Management & Issue Resolution:

• Anticipate potential disruptions in the first mile and mid-mile transportation network and

implement risk mitigation strategies.

• Quickly resolve any operational issues, including delays, damages, or loss of goods, by

working with the relevant stakeholders.

7. Continuous Improvement:

• Lead initiatives to improve transportation processes, enhance operational efficiency, and

reduce operational costs.

• Evaluate emerging technologies and systems for potential implementation in the control

tower processes.

• Drive standardization of operational procedures across different transportation modes and

geographies.

Qualifications:

Education:

• Bachelors degree in Supply Chain Management, Logistics, Business Administration, or a

related field.

• Masters degree in Supply Chain or Business Administration is a plus.

Experience:

• Minimum of

  5-7 years

  of experience in supply chain, logistics, or operations, with at least

  2-3 years

  in a control tower or first/mid-mile management role.
• Proven track record of managing complex logistics operations and collaborating with multiple internal and external stakeholders.
• Experience working with

  Transportation Management Systems (TMS)

  and

  Warehouse Management Systems (WMS)

  .

Skills & Competencies:

• Strong analytical skills

  with the ability to process and interpret large datasets.

• Excellent communication

  and interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels.
• Proficiency in MS Office tools (Excel, PowerPoint, Word). Knowledge of data analytics tools and software is a plus.
• Ability to

  problem-solve

  and make decisions quickly in a dynamic environment.
• Knowledge of

  transportation regulations

  , industry standards, and best practices.

Why should you join us: