Urgent openings For Technical Support Analyst - Hyderabad

Expertiz

1 - 6 years

3 - 15 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

technical support customer service saas support issue resolution

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

As a Technical Support Analyst, you will serve as the first point of contact for customers seeking assistance with our software product. You will resolve technical and application issues efficiently, provide excellent customer service, and collaborate with internal teams to ensure customer satisfaction and resolution.

Key Responsibilities:

Resolve software and technical inquiries from customers effectively and professionally
Collect necessary information to assess and address customer issues
Set and manage customer expectations for response and resolution times
Research and document technical problems thoroughly
Collaborate with other support team members and escalate issues when necessary
Participate in team-based strategic initiatives and projects
Own the lifecycle of technical issues from report to resolution
Communicate regularly with customers on ticket progress
Work with Engineering and Quality teams to resolve high-priority or complex issues

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