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Urgent Opening For Asst Manager- Reservations

Urgent Opening For Asst Manager- Reservations

Expertiz

5 - 6 years

3 - 15 Lacs

gurgaon haryana india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

travel reservations outbound operations b2b client handling escalation management customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking an experienced Assistant Manager to oversee reservations and outbound operations. The ideal candidate will manage a team, handle client queries and escalations, liaise with suppliers, and ensure high-quality travel reservation services. This role involves both operations and relationship management within the travel sector.

Key Responsibilities:

Drive the overall operations of the reservations team
Handle client enquiries and resolve escalations professionally
Coordinate with suppliers to check availability and secure bookings
Respond promptly to client queries and suggest optimal travel options
Manage bookings, follow-up on confirmations, and gather post-service feedback
Upsell additional services and offer suitable alternatives
Maintain strong business-to-business relationships

Candidate Profile:

56 years of experience in the travel industry, particularly outbound reservations
Deep understanding of travel rules, aviation terminology, destination knowledge, fare structures, and industry competition
Excellent communication and interpersonal skills
Proven ability to upsell, handle escalations, and manage customer expectations

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Urgent Opening For Asst Manager- Reservations