Travel Consultant & Customer Representative Aertrip

3.0 - 7.0 years

0 Lacs

maharashtra

On-site

As an expert all-round travel consultant, you have an opportunity to utilize your skills to the fullest by joining our growing team. We are looking for a friendly, hard-working individual who is ambitious, results-driven, and goal-oriented. In this role, you will be responsible for playing multiple key roles within the company, including Travel Consultant, Account Manager, Relationship Manager, Customer Service Representative, and Sales Representative/Business Development Representative. Your duties will involve travel consulting, booking, and post-travel management, as well as managing various types of customers such as Retail, Walk-ins, Counter Sales, Corporate, and Sub-agent customers. You will interact with customers to address inquiries related to customer service, sales, or technical support, handling inbound and outbound calls, emails, and chats. Additionally, you will be responsible for boosting company sales by attending sales calls, converting leads, and following up with customers. To qualify for this position, you should have a Bachelor's degree and relevant diplomas in travel management, along with an IATA Qualification/Certification. A minimum of 3 years of experience as a Travel Consultant in an IATA travel agency is required, and experience and training at airport reservation counters are considered a plus. Certifications from travel associations like TAFI, TAAI, ASTA, IATO, PATA, and UFTAA are advantageous, as well as diplomas and formal training in Customer Service. In terms of skills and abilities, you should be proficient in flights ticketing and travel reservations for both domestic and international flights using CRS systems like Amadeus, Galileo, and Sabre. You should also have a thorough knowledge of airline pricing systems, ticketing processes, identifying best travel routes, visa requirements, reinsurance, and cancellation procedures, among others. Additionally, you should be able to handle hotel reservations, understand world geography, coordinate with DMCs, and handle various types of tours and travel products. As a Customer Service Representative, you should be fluent in written and spoken English and Hindi, with additional language skills considered a plus. Proficiency in computer software, customer support systems, call center setups, and excellent interpersonal skills are essential. You should excel in customer service, be quick in understanding and solving customer problems, and handle demanding customers with patience and professionalism. As a Sales Executive, you will be responsible for managing different types of customers, generating leads, persuading customers, and maintaining a rapport with clients. You should have great negotiation skills and the ability to convey the benefits of the company effectively. Overall, as a team player, you should thrive in a dynamic and demanding environment, coordinate with internal employees, display a courteous and professional attitude, take initiative, learn and adapt quickly, maintain a positive attitude, and be willing to work in shifts.,

Posted 3 days ago

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Hiring For Team Admin & Executive Assistant Randstad

5.0 - 10.0 years

4 - 9 Lacs

Goregaon, Mumbai (All Areas)

Work from Office

Role & responsibilities Coordinate visits of senior business stakeholders Ensure organisational charts for teams are up to date Responsible for all the logistics such as travel, ground transport and Visas for the senior staff Act as a Coordinator for all activities/events as may be required from time to time, and dealing with event management teams Work as poc with CRES, Location strategy, GTIS, HR teams for various requirements Arrange conferences, meetings, and travel reservations for office personnel Compose, type, and distribute meeting notes, routine correspondence, and reports Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs Locate and attach appropriate files to incoming correspondence requiring replies Email management , as applicable Mail newsletters, communications, and other information Maintain scheduling and event calendars Coordinate conferences and meetings Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications Usage of M365 and necessary softwares to produce correspondence and documents, and maintain presentations, spreadsheets and databases Ordering and maintaining stationery and equipment supplies Priorities Coordinate work flow Update and chase delegated tasks to ensure progress to deadlines Take initiative in manager's absence Maintain procedures manual to ensure consistent performance of routines\ Compose correspondence/reports for own or manager&Communication Attend to general enquiries Arrange schedule for Directors and book all meetings Provide materials for all calls Confidentiality Perform to earn full confidence Assure discreet handling of business Knowledge and Expertise Delivery Management Commercial Management Transformational Change Management Regulatory and Risk Communication and Presentation Relationship Management

Posted 1 month ago

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