Urgent Hiring-Customer Support Associate - International voice

Sahasya Global Solutions

1 - 4 years

2 - 4 Lacs

hyderabad

Posted:2 days ago| Platform:

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Skills Required

international voice inbound customer service inbound voice process customer support international call center bpo voice us voice process international bpo international voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Urgent Hiring for International Voice process

Min 6 months of experience into international calling

Qualification:

Job Summary:

The International Voice Executive is responsible for managing high-value customer interactions via phone, ensuring the delivery of a superior customer experience, addressing technical queries, resolving issues, and providing tailored solutions. This role demands a high level of communication proficiency, adaptability, and cultural awareness, as well as the ability to work under pressure while maintaining customer satisfaction.

Roles & responsibilities:

Handle inbound and outbound calls from international clients, primarily focusing on high-priority customers.
Provide assistance with product or service inquiries and problem resolution.
Maintain professionalism and empathy, ensuring a positive customer experience.
Excellent communication skills are a basic requirement.
The candidate would be processing sensitive information, so it is imperative that they are focused, has attention to detail and patient to be on long hold time.
An ideal candidate would be good at multi-tasking, has good logical ability and work under extreme pressure & time constraints.
Flexible to work in Night shift (US timing)

Essential Duties and responsibilities:

Process transactions within the shift, take the ownership of the work and work independently with minimum supervision

Other Benefits:

Cab facility

Working days -

References are highly appreciated

For more details,

Contact no: 9573584606

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