Key Responsibilities: 1. Make outbound calls to potential clients and respond to inbound inquiries related to business setup in KSA. 2. Explain our services, business setup packages, government regulations, and benefits clearly and confidently.
Responsibilities: *Manage international calls with US clients *Maintain high call quality through good English communication Ability to work in night shifts *Provide precise and reliable information to customers regarding bookings, cancellations Health insurance Provident fund Sales incentives Annual bonus
Responsibilities: *Manage international calls with US clients *Maintain high call quality through good English communication Ability to work in night shifts *Provide precise and reliable information to customers regarding bookings, cancellations Health insurance Annual bonus Provident fund
Manage incoming customer calls via phone Provide exceptional service within international voice processes Resolve issues promptly through effective communication Maintain a customer-first approach, ensuring satisfaction and positive experience Cafeteria Provident fund Annual bonus
Responsibilities: * Manage international customer queries via phone calls * Provide timely solutions within SLA guidelines * Maintain high NPS scores through excellent service delivery Provident fund
Role & responsibilities Must have an experience in International Voice Process • Handle customer data responsibly and professionally, ensuring confidentiality and accuracy. • Must have excellent communication skills. • Manage inbound/outbound customer calls, emails, and chats with efficiency and courtesy. • Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries. • Resolve customer queries in a timely and effective manner while maintaining high service quality standards. • Escalate complex issues to the concerned department when required. • Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction. • Adhere to company policies, quality standards, and performance metrics. Preferred candidate profile CANDIDATE MUST HAVE MIN 3 MONTHS EXPERIENCE IN INTERNATION VOICE PROCES FLUENT COMMUNICATION
Lead and manage a team of customer support executives handling inbound calls Monitor team performance(AHT,CSAT,FCR,Quality,Attendance)and drive target achievement Conduct coaching,feedback sessions and performance reviews to improve team productivity Required Candidate profile Handle customer escalations & ensure timely issue resolution Maintain daily reports ensure SLA compliance and coordinate with QA, WFM and Training teams Drive team motivation and positive environment
Must have an experience in International BPO Manage inbound calls, emails, and chats in an international voice process Ensure professional handling of customer data with confidentiality Resolve queries promptly and escalate complex issues when needed Required Candidate profile Resolve customer queries in a timely and effective manner while maintaining high service quality standards. Escalate complex issues to the concerned department when required.