Posted:22 hours ago|
Platform:
Work from Office
Full Time
• Handle customer data responsibly and professionally, ensuring confidentiality and accuracy.• Must have excellent communication skills.• Manage inbound/outbound customer calls, emails, and chats with efficiency and courtesy.• Provide precise and reliable information to customers regarding bookings, cancellations, refunds, and general inquiries.• Resolve customer queries in a timely and effective manner while maintaining high service quality standards.• Escalate complex issues to the concerned department when required.• Maintain a customer-first approach, ensuring satisfaction and positive experience in every interaction.• Adhere to company policies, quality standards, and performance metrics.
Innotech Global
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