Team Leader/Supervisor

1 - 6 years

2 - 6 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a team of customer support executives handling inbound calls
Monitor team performance(AHT,CSAT,FCR,Quality,Attendance)and drive target achievementConduct coaching,feedback sessions and performance reviews to improve team productivity

Required Candidate profile

Handle customer escalations & ensure timely issue resolutionMaintain daily reports ensure SLA compliance and coordinate with QA, WFM and Training teamsDrive team motivation and positive environment

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You