Universal Trainer

'Lead and direct the learning culture and vision in New hire batches

Experience from 4 years - 10 years

· Develop/implement training programs for New hire agents .

· Support the Learning manager by providing development to the on-site front line in order to deliver business objectives.

· Manage training programs and the learning experience for adult learners in a site.

· Support development programs.

· Recruit, hire, train, manage, appraise and develop a team of trainees to enable them to progress effectively.

· Provide direction in finding creative solutions for the training and development of people, through a variety of different learning methods including mentoring and coaching.

· Supervise the day-to-day activities of the trainees and Frontline ensuring that they are highly motivated, can demonstrate skills in their positions and provide excellent training with long-term positive results.

· Design learning strategies to fill needs as identified through analysis and in partnership with the Site Quality Team.

· Conduct most complex training classes.

· Develop evaluation and validation instruments to collect and interpret data, assessing program needs and training program effectiveness.

· Identify skill and knowledge requirements for agents through analysis of data from multiple sources.

· Develop standards for monitoring Agents/Advisors.

· Ensure that feedback programs provide Agents/Advisors with guidance to correct problems.

· Establish client contacts to gain knowledge and provide support in the development of training material when needed and appropriate.

· Actively pursue self-improvement opportunities.

With regard to compliance, the incumbent:

Proactively manages and is responsible for all Health and Safety issues for the team, ensuring a safe working environment for everyone.

Takes personal responsibility to understand and comply with all company and client security requirements and policies.

Ensures that all team members (Sitel or agency/contract) comply fully with the security policies and requirements of Sitel and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.

Work Location - Hyderabad Only

Work from Office Only

Only Immediate Joiners/ Only Healthcare background mandate

CTC - Below 8 Lacs only applicants can apply.