Greetings! Foundever is Hiring – International Voice Executives Location: Hyderabad Shift: Night Shifts Salary: As per market standards Job Title: International Voice Process – Customer Support Executive We are seeking enthusiastic and dedicated individuals to join our team as Customer Support Executives for our International Voice Process. If you have excellent communication skills and a passion for delivering great customer service, we’d love to hear from you! Eligibility Criteria: Freshers and candidates with prior BPO experience are welcome 10+2 undergraduates are eligible to apply Excellent verbal communication skills in English Willingness to work night shifts Key Responsibilities: Respond promptly and professionally to customer inquiries Handle and resolve customer complaints effectively Provide accurate information about products and services Troubleshoot and resolve product-related issues Ensure high levels of customer satisfaction through quality support Perks & Benefits: Performance-based monthly and quarterly incentives Health insurance and additional benefits Two-way cab transportation If you meet the criteria and are excited to be a part of a dynamic team, please share your resume at: janapati.mounika@foundever.com

About the Company The ideal candidate will have experience in all areas related to the human resources field. They should be comfortable onboarding new candidates and collecting necessary background information as well as assisting employees while at work. This candidate should work closely with management in order to provide training for employees and establish ways to increase employee engagement. About the Role Research and analyze employee trends to understand ways to increase employee engagement and retention. Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees. Assist management in conflict resolution. Set standards for ethics, values and culture of company. Onboard new employees and manage immigration documents, taxes and benefits packages. Responsibilities Research and analyze employee trends to understand ways to increase employee engagement and retention Maintain in-depth knowledge of legal standards and reduce risks related to daily management of employees Assist management in conflict resolution Set standards for ethics, values and culture of company Onboard new employees and manage immigration documents, taxes and benefits packages Qualifications Bachelor's degree 4+ years of experience as Team Lead - Operations Strong organization, communication and conflict resolution skills Must Have tech support experience Proficient in Microsoft Office suite Worked as a team lead in International Voice domain Location Hyderabad Rotational shifts Work from office only. Immediate Joiners only Healthcare experience mandate Pay range and compensation package Maximum Package- 7.5 LPA Equal Opportunity Statement Include a statement on commitment to diversity and inclusivity. ``` Show more Show less

2+ years of experience working with the Salesforce platform Experience working with Service Cloud, Communities, and Lightning Experience with Workflow Rules and Process Builder Experience with loading Accounts and Contacts Experience with Dataloader.io or similar is preferred Experience with IronClad or other Contract Management Software Experience with Asana, Google Workspace is required Detail oriented and self-starter with strong written and interpersonal skills Must be comfortable working in an environment that is dynamic and evolving Ability to work independently, as well as part of a team Strong problem-solving skills, data and software applications Possesses attention to detail with excellent follow-through. Able to work under pressure with multiple deadlines.

About the Company : Foundever is currently seeking a Call Quality Analyst for their Telecom Process into ISP for Hyderabad location. The ideal candidate must have a minimum of one year of experience as Quality Analyst for international process. Join us and be part of our dynamic team! Responsibilities : Responsible for calibrating and supporting quality standards. Participates in joint call (contact) monitoring with client, client services team and call center team. Ensure that client quality and corporate customer satisfaction goals are met or addressed in a timely manner. Analyze customer satisfaction and dissatisfaction data; recommend solutions to address root cause. Monitor quality and accuracy attributes; recommend solutions to address root cause. Assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. Provide recommendations on improving the quality process to achieve goals and objectives. Well versed with 7 QC Tools, Fishbone analyses, Pareto Analysis, Quality Tools. Develop a strong partnership with Client quality contacts to ensure quality goals and objectives are calibrated. Coordinate efforts with Educational Services to ensure that appropriate training and development is in place to address client quality initiatives. Monitor COPC requirements for the site. Qualifications : Education: HSC / Grad Experience Target: One or more years’ experience demonstrating knowledge of call center operations, goals and processes. Required Skills : Call monitoring, Quality monitoring, Call audit, 7 QC Tools Pay range and compensation package : 6 LPA Location : Work from Office Shifts : Rotational Shifts ```