Unit Sales Manager

Key Responsibilities

• Engage existing customers over the phone to promote, explain, and process policy renewals.
• Understand customer needs, suggest relevant add-ons or enhancements to policies.
• Meet monthly/quarterly renewal / retention targets.
• Handle customer objections, escalations, and turnaround efforts professionally.
• Maintain high levels of customer satisfaction and service quality.
• Log and maintain accurate records of calls, customer interactions, and outcomes in internal systems / CRM.
• Adhere strictly to compliance, process guidelines, and regulatory standards at all times.

Candidate Profile

Education:

• Graduate (full-time or part-time)

Experience:

• 0 – 2 years (freshers welcome)

Skills & Attributes:

• Excellent communication skills in English & Hindi
• Strong persuasive and negotiation skills
• Customer-first mindset; empathy & patience
• Ability to work under pressure and meet targets
• Good listening skills and objection handling
• Basic computer literacy; ability to work with CRM / internal tools

Other Details

• Shift: Fixed shift — 9:30 AM to 7:00 PM (office)
• Working Days: 5 days/week (rotational weekly offs)
• Process Type: Voice-based retention / renewal sales
• Incentives: Performance-based (details disclosed during onboarding)
• Transport: Not provided (candidates responsible for commute)
• Training & Support: Onboarding & product training will be provided
• Growth Opportunity: Internal growth path to senior retention / sales lead roles

Compensation

• Fresher CTC: ₹2,10,000 per annum (approx take-home ~ ₹12,800 / month)
• Experienced CTC: Up to ₹2,79,000 per annum (approx take-home ~ ₹18,500 / month)
• Incentives: On top of base, based on performance

Job Type: Full-time

Pay: ₹200,000.00 - ₹279,000.00 per year

Experience:

• Customer support: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person