Unit Manager- Technology Services

Requirements

Description and Requirements

Position Summary

Key Focus:

• Develop and design complex batch workflows in order to support application functional batch workflows.
• Customer facing and providing information and training to Customers.
• Able to build new schedules and jobs which are in line with client Scheduling Best Practices.
• Able to make recommendations to Customers on how a job should be scheduled using IWS batch workflow designs best practices.
• Make changes to existing jobs streams and jobs as requested.
• Expert usage of the TDWC.
• Expert understanding of batch workflow and automation Best Practices.
• Able to give Customers expert advice and training on using the TDWC and Best Practices.
• Expert ability to troubleshoot and recognize issues with the daily plan. (i.e., why a job did not start, etc.).
• Makes recommendations for improvements to Scheduling Best Practices and policies & procedures.
  

Key Responsibilities:

• Provide direct support on all batch scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the QA/Development and Production environments.
• Provide functional L3 product support and technical troubleshooting for scheduling software.
• Enforces adherence to existing production support operational readiness standards.
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
• Assist in operations architecture, including event monitoring.
• Assist with the migration for TWS into an AWS environment.
• Familiarity automated workload management and monitoring
• Assist in identifying infrastructure during build process in AWS.
• Create technical approach for production batch scheduling of multiple distributed applications.
• Identify technical, infrastructure, procedural issues and coordinate batch scheduling needs.
• Build/develop custom job templates
• Provide direct support on all batch-scheduling changes. Coordinate and implement batch scheduling on new and existing projects for the all environments.
• Experience in creating and maintaining operational run books for distributed batch operations
• Provide functional product support for Scheduling Software.
• Provide basic troubleshooting of problems. Escalate accordingly.
• Enforces adherence to existing production support operational readiness standards.
• Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
  

Knowledge, Skills And Abilities

Education

• MCA, BCA, BTech - Computers or Engineering
  

Experience

• 6 years total experience and at least 3 years of Administration and Operations experience with IBM Workload Scheduler (Maestro/TWS) or similar
• Proficient in the technical capabilities of scheduling
• Strong customer service focus and written communication skills
• Understanding of Incident, Problem and Change processes & controls
  

Knowledge and skills

• Experience in developing and supporting system management tools to deploy, configure and monitor servers and services.
• Understanding of Windows and Linux environment
  

Other Requirements (licenses, Certifications, Specialized Training – If Required)

• Any programing language is a plus.
  

About MetLife