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Unit Manager - IT/Senior Unit Manager - IT

Unit Manager - IT/Senior Unit Manager - IT

Bajaj Finance

5 - 6 years

17 - 22 Lacs

pune

Posted:12 hours ago| Platform:

Apply

Skills Required

monitoring management procurement it audit negotiation help desk compliance asset allocation it management reporting it operations engineering it asset management project management mdm asset management software hardware operations business

Work Mode

Work from Office

Job Type

Full Time

Job Description

Unit Manager - IT / Senior Unit Manager - IT - About The Role
Unit Manager - IT / Senior Unit Manager - IT
Job Purpose
This position is open with Bajaj Finserv Ltd.Duties and Responsibilities

Implement standardized processes and innovative ways to manage IT end user asset management.

Ensure continuous service availability in key areasasset delivery in upcoming branches, and timely allocation of assets to new joiners as per policy.

Oversee IT asset procurement, delivery, and compliance framework.

Manage key vendor and team relationships to ensure consistent performance against established service level agreements.

Conduct monthly reporting and reviews with service providers.

Ensure clear and timely communication to all stakeholders.

Strictly follow BFL-defined policy and framework.

Work closely with business, admin, and internal IT teams for faster resolution.

Collaborate with other IT managers to address ongoing operational needs.

Work with outsourced service delivery partners to ensure strict project timelines.

Demonstrate excellent communication and leadership s.

Schedule MIS reports to required stakeholders on progress of rollouts.

Anticipate issues in EUSS operation and act to minimize impact on timelines.

Be flexible to handle multiple tasks/projects simultaneously.

Ensure and maintain IT operations transparency.

Support the IT community in managing outages and communicate with service management to evolve services and address issues.

Ensure timely delivery of IT assets for new branches, new joiners, and replacement assets.

Project management of IT assets for new branch roll-outs.

Automate manual tasks by adopting new age modern management tools like MDM and SCCM.

Ensure ServiceNow CMDB and IMAC process compliance.

Monitor, track, and coordinate Help Desk activities daily.

Maintain hardware and software compliance.

Oversee asset management.

Maintain deviation approvals.

Meet audit requirements.

Manage escalations.

Create dashboards and reports to provide visibility on key aspects of operations.

Attend meetings with business and admin teams, understand requirements and challenges, and act accordingly.

Identify ways to improve quality and reduce operational timelines.

Required Qualifications and Experience

Engineering graduate with more than 5 years of experience.

Knowledge of SCCM, EMS, JamF, and Intune.

Experience with ServiceNow IT asset management is required.

Knowledge of BYOD processes.

Strong negotiation s.

Excellent communication and leadership s.

Budgeting knowledge is an added advantage.

Experience with IT audits.

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Pune

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Unit Manager - IT/Senior Unit Manager - IT